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Support Agent Service Desk

1 month ago


Montréal, Canada CTConsultants Full time

**CTC007531 - Support Agent Service Desk**:
**Type d'emploi: Contract**:
**Durée: Nine months**:
**Mode de travail: Mixed**:
**Description**:

- Hybrid role - 3 days in office weekly. They will share the in office task with another agent however at the start they might be in office everyday for training.
- Only Ottawa location to be considered
- Interviews will be held both French & English - 1st virtual & 2nd will be in office
- Side project - Ticketing & Billing
- Possibility of Full time employment but not guaranteed

Roles and Responsibilities:
Responsible for responding to customer requests in a prompt, accurate, and professional manner

Develop and maintain good client relationships while ensuring confidentiality

Work with both internal and external teams to ensure the customer’s needs are met

Process customer requests through utilization of the CRM tool

Manage and update the inventory system

Complete service orders

Process invoices and complete billing

Critical Qualifications/Competencies:
Have a minimum of 3 years’ experience in customer service

Bilingualism in French/English is mandatory

Detail oriented

Able to prioritize and multi-task at a high level

Able to solve problems analytically

Ability to adapt to change, in a competitive environment where priorities change frequently

Self-motivated, self-governing, and accountable

Advanced skills in Microsoft Office (Word, Excel, PowerPoint, etc.)

Basic accounting knowledge is an asset

**Etes-vous sûr?**: