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Support Agent Service Desk
1 month ago
**CTC007531 - Support Agent Service Desk**:
**Type d'emploi: Contract**:
**Durée: Nine months**:
**Mode de travail: Mixed**:
**Description**:
- Hybrid role - 3 days in office weekly. They will share the in office task with another agent however at the start they might be in office everyday for training.
- Only Ottawa location to be considered
- Interviews will be held both French & English - 1st virtual & 2nd will be in office
- Side project - Ticketing & Billing
- Possibility of Full time employment but not guaranteed
Roles and Responsibilities:
Responsible for responding to customer requests in a prompt, accurate, and professional manner
Develop and maintain good client relationships while ensuring confidentiality
Work with both internal and external teams to ensure the customer’s needs are met
Process customer requests through utilization of the CRM tool
Manage and update the inventory system
Complete service orders
Process invoices and complete billing
Critical Qualifications/Competencies:
Have a minimum of 3 years’ experience in customer service
Bilingualism in French/English is mandatory
Detail oriented
Able to prioritize and multi-task at a high level
Able to solve problems analytically
Ability to adapt to change, in a competitive environment where priorities change frequently
Self-motivated, self-governing, and accountable
Advanced skills in Microsoft Office (Word, Excel, PowerPoint, etc.)
Basic accounting knowledge is an asset
**Etes-vous sûr?**: