Support Service Agent

6 days ago


Montréal QC, Canada ACP Marketing Canada Inc. Full time

ACP Marketing is an international company that specializes in the distribution of rail and coach products such as BritRail, National Express (UK Coach), Swiss Rail, Japan Rail, etc. We distribute these products through various sales channels such as web-based systems (ACPRail), proprietary sales systems for wholesalers (RailNet) and GDS networks for travel agents (AccesRail).
Role and Responsibilities
Working as a support service agent, you will be responsible for:

- Handling incoming requests from travel agents, airlines, coach/railway operators and consumers.
- Assisting the above customers with information and technical issues.
- Communicating with operators on day-to-day issues.
- Interfacing with various booking systems (GDS, RailNet).
- Interfacing with various system maintenance providers (BSP, ATPCO, OAG,).
- Assisting with price and schedule updates.
- Ensuring all systems are accurately updated though systematic quality checks.
Qualifications and Education Requirements
College/CEGEP Education.

Some experience in the travel industry is an advantage.

Good working knowledge of Word/Excel.

Knowledge of GDS is considered an asset.
Preferred Skills
Good organization skills and strong initiative.

Work remotely
- No

**Job Types**: Full-time, Permanent

Pay: $37,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- Tuition reimbursement

Schedule:

- 8 hour shift
- Monday to Friday

**Education**:

- DCS / DEC (required)

**Language**:

- and write English + French (required)

Work Location: In person

Application deadline: 2024-09-20
Expected start date: 2024-09-23


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