Support Agent Service Desk

6 months ago


Montréal, Canada CTConsultants Full time

**CTC007549 - Support Agent Service Desk**:
**Type d'emploi: Contract**:
**Durée: Seven months**:
**Mode de travail: Remote**:
**Description**:
Only Ottawa location to be considered

Interviews will be held both French & English - 1st virtual & 2nd in office

Remote work from home + 2 days a month in office attendance required

Side project - Ticketing & Billing

Possibility of full time employment but not guaranteed

Descriptions:
Roles and Responsibilities:

- Responsible for responding to customer requests in a prompt, accurate, and professional manner
- Develop and maintain good client relationships while ensuring confidentiality
- Work with both internal and external teams to ensure the customer’s needs are met
- Process customer requests through utilization of the CRM tool
- Manage and update the inventory system
- Complete service orders
- Process invoices and complete billing

Critical Qualifications/Competencies:

- Have a minimum of 3 years’ experience in customer service
- Bilingualism in French/English is mandatory
- Detail oriented
- Able to prioritize and multi-task at a high level
- Able to solve problems analytically
- Ability to adapt to change, in a competitive environment where priorities change frequently
- Self-motivated, self-governing, and accountable
- Advanced skills in Microsoft Office (Word, Excel, PowerPoint, etc.)
- Basic accounting knowledge is an asset

**Etes-vous sûr?**:



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