Support Agent Service Desk

2 weeks ago


Montréal, Canada CTConsultants Full time

**CTC007427 - Support Agent Service Desk**:
**Secteur industriel: Telecommunications**:
**Type d'emploi: Contract**:
**Durée: One year**:
**Mode de travail: Remote**:
**Description**:
Only Montreal location to be considered

Remote work - 2 days a month in office

Descriptions:
Roles and Responsibilities:

- Responsible for responding to customer requests in a prompt, accurate, and professional manner

Develop and maintain good client relationships while ensuring confidentiality

Work with both internal and external teams to ensure the customer’s needs are met

Process customer requests through utilization of the CRM tool

Manage and update the inventory system

Complete service orders

Process invoices and complete billing

Critical Qualifications/Competencies:
Have a minimum of 3 years’ experience in customer service

Bilingualism in French/English is mandatory

Detail oriented

Able to prioritize and multi-task at a high level

Able to solve problems analytically

Ability to adapt to change, in a competitive environment where priorities change frequently

Self-motivated, self-governing, and accountable

Advanced skills in Microsoft Office (Word, Excel, PowerPoint, etc.)

Basic accounting knowledge is an asset

**Etes-vous sûr?**:



  • Montréal, Canada CTConsultants Full time

    **CTC007531 - Support Agent Service Desk**: **Type d'emploi: Contract**: **Durée: Nine months**: **Mode de travail: Mixed**: **Description**: - Hybrid role - 3 days in office weekly. They will share the in office task with another agent however at the start they might be in office everyday for training. - Only Ottawa location to be considered - Interviews...

  • Support Agent

    2 weeks ago


    Montréal, Canada CTConsultants Full time

    **CTC007617 - Support Agent - Service Desk**: **Secteur industriel: Telecommunications**: **Type d'emploi: Contract**: **Durée: Six months**: **Mode de travail: Remote**: **Description**: Locations being considered - Around GTA Bilingual not required Remote work but meet at office once a month Typical day to day in this role.: - Handle tickets coming in...

  • Support Agent

    5 days ago


    Montréal, Canada CTConsultants Full time

    **CTC007354 - Support Agent - Service Desk**: **Secteur industriel: Telecommunications**: **Type d'emploi: Contract**: **Durée: Six months**: **Mode de travail: Remote**: **Description**: IMPORTANT Location - Mississauga office Bilingual not required, English only Remote work however they might be called very rarely into the office if requested by their...

  • Service Desk Agent

    1 week ago


    Montréal, Canada Sai Infotech Full time

    Minimum 4+ year of experience Required Technical skill - Service Desk Support Knowledge of End Users computing Devices (Laptop, Desktop, VDI) Ability to provide Technical Support over the phone Assist with support of network connectivity, PCs, and VPN connectivity Experience on Remote Desk Client Software’s **Job Type**: Fixed term contract Contract...


  • Montréal, Canada CTConsultants Full time

    **CTC007317 - Support Agent, Service Desk, Radio Division**: **Secteur industriel: Telecommunications**: **Type d'emploi: Contract**: **Durée: Eight months**: **Mode de travail: Mixed**: **Description**: IMPORTANT Location to consider - only Montreal and its surroundings (Within Quebec)/ Remote work is available. However, they must be available to meet in...

  • Front Desk Agent

    2 days ago


    Montréal, Canada Hotel Chez Swann Full time

    Boutique Hotel in Downtown Montreal We are seeking a skilled and enthusiastic Front Desk Agent and Night Auditor to join our team at our boutique hotel in downtown Montreal. As a Front Desk Agent and Night Auditor, you will be responsible for providing exceptional customer service to our guests, checking them in and out of the hotel, assisting with guest...


  • Montréal, Canada Atlantis IT group Full time

    **Service Desk Agent - Bilingual** **Montreal, Canada** **Experience-** **4-6 Years** **Duration - Long Term** **Must-Have** **Knowledge on End User Computing Devices (Laptop / Desktop / VDI)** **Ability to provide technical support over the phone** Hands on Experience on resolving customer issues related to the infrastructure **Assist with support of...


  • Montréal, Canada Atlantis IT group Full time

    **Role: Service Desk Executive** **Location: Montreal QC - FRENCH** **Duration - Long Term(onsite)** **Role and Responsibilities** a: Service Now b: Air Watch c: Hardware related certifications (PC, Laptop repair etc.) d: Uber Agent If any certifications completed, please submit. Thanks & Regards, Benhur Apptoza Inc. Phone#:647-953-1624

  • Front Desk Agent

    2 weeks ago


    Montréal, Canada Club Med Full time

    **Γνωρίζετε το Club Med;** Διαθέτουμε περίπου 70 resorts,σε 26 χώρες, τα οποία λειτουργούν για χειμερινή ή καλοκαιρινή σαιζόν. Κάποια απο αυτά είναι ανοιχτά όλο το χρόνο. Προσφέρουμε στους πελάτες μας υψηλής...


  • Montréal, Canada ILabz Technology Full time

    Provide technical support for resolution of IT problems, incidents, issues, requests and queries. - Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner. - Understands incident management process, adheres to client information system policies, and service desk procedures - Answers inbound customer calls...


  • Montréal, Canada Hotel Econo Lodge Centre Ville de Montreal Full time

    Front desk agent for night shift who speaks English and French for hotel No experience required **Job Types**: Full-time, Part-time, Permanent **Salary**: $14.25-$16.00 per hour Schedule: - 8 hour shift - Day shift - Night shift Supplemental pay types: - Commission pay - Tips Ability to commute/relocate: - Montréal, QC H2L 3Z3: reliably commute or...


  • Montréal, Canada Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...

  • Front Desk Agent

    5 days ago


    Montréal, Canada Hôtel Faubourg Montréal Full time

    Under the authority of the Supervisor and the Director of Front Office; the responsibilities and main tasks of the Front desk agent refer to the following list but are not limited to: **Responsibilities** - Always offer professional, friendly and kind service - Process all external and internal calls, either by redirecting calls or assisting the caller -...

  • Front Desk Agent

    1 week ago


    Montréal, Canada Hôtel Faubourg Montréal Full time

    Under the authority of the Supervisor and the Director of Front Office; the responsibilities and main tasks of the Front desk agent refer to the following list but are not limited to: **Responsibilities** - Always offer professional, friendly and kind service - Process all external and internal calls, either by redirecting calls or assisting the caller -...

  • Front Desk Agent

    2 weeks ago


    Montréal, Canada Hôtel Faubourg Montréal Full time

    Under the authority of the Supervisor and the Director of Front Office; the responsibilities and main tasks of the Front desk agent refer to the following list but are not limited to: **Responsibilities** - Always offer professional, friendly and kind service - Process all external and internal calls, either by redirecting calls or assisting the caller -...

  • Front Desk Agent

    2 weeks ago


    Montréal, Canada Hôtel Faubourg Montréal Full time

    Under the authority of the Supervisor and the Director of Front Office; the responsibilities and main tasks of the Front desk agent refer to the following list but are not limited to: **Responsibilities** - Always offer professional, friendly and kind service - Process all external and internal calls, either by redirecting calls or assisting the caller -...

  • Front Desk Agent

    7 days ago


    Montréal, Canada Hôtel Faubourg Montréal Full time

    Under the authority of the Supervisor and the Director of Front Office; the responsibilities and main tasks of the Front desk agent refer to the following list but are not limited to: **Responsibilities** - Always offer professional, friendly and kind service - Process all external and internal calls, either by redirecting calls or assisting the caller -...

  • Front Desk Agent

    6 days ago


    Montréal, Canada Hôtel Faubourg Montréal Full time

    Under the authority of the Supervisor and the Director of Front Office; the responsibilities and main tasks of the Front desk agent refer to the following list but are not limited to: **Responsibilities** - Always offer professional, friendly and kind service - Process all external and internal calls, either by redirecting calls or assisting the caller -...

  • Front Desk Agent

    4 days ago


    Montréal, Canada Hôtel Faubourg Montréal Full time

    Under the authority of the Supervisor and the Director of Front Office; the responsibilities and main tasks of the Front desk agent refer to the following list but are not limited to: **Responsibilities** - Always offer professional, friendly and kind service - Process all external and internal calls, either by redirecting calls or assisting the caller -...

  • Front Desk Agent

    3 days ago


    Montréal, Canada Hôtel Faubourg Montréal Full time

    Under the authority of the Supervisor and the Director of Front Office; the responsibilities and main tasks of the Front desk agent refer to the following list but are not limited to: **Responsibilities** - Always offer professional, friendly and kind service - Process all external and internal calls, either by redirecting calls or assisting the caller -...