Operational Support Agent

6 months ago

Montréal, Canada Transat Distribution Canada Full time

Company Description
**Be part of the journey**

If you love travel, you will love working with our Transat Travel team.

Our agencies are looking for professionals who are touched by travel and enthusiastically want to share their passion with our clients. Work with Transat Travel and you'll have the opportunity to make a difference in our clients' dream vacations.

You will have access to:

- Paid travel professional and industry training;
- Domestic and international products
- Industry specific software - Apollo, Sirev
- 3 weeks paid vacation, 5 paid mobile days plus 7 paid sick days; annually;
- RSP contributions with a % matched by the company;
- Group insurance;
- Option to participate in a Stock Purchase Program.
- Upon hiring, 2 airline tickets in Transat destinations and unlimited standby tickets;
- Unlimited earning potential selling reputable brands;

**Job Description**:
The incumbent will advise customers within the required timeframe of any changes to their itinerary (schedule, date, aircraft type, hotel, flight cancellation, etc.). The incumbent will also support customers wanting to modify their reservation (air, hotel, car, or any other trip item). The incumbent will also be accountable for offering support to customers booking reservations on the different Transat Distribution Canada (TDC) websites.

**Responsibilities**
- Assist customers in their booking process on the different TDC websites.
- Assist customers with questions or modifications regarding bookings done through TDC websites.
- Assist customers with schedule changes.
- Follow up on modifications for customers from the different TDC websites.
- Follow up and send travel documents in a timely manner.
- Follow up with various departments of our suppliers such as reservations, accounting, and customer service.
- Respond to information requests from customers

**Qualifications**:

- Diploma in Tourism.
- Minimum of 1 year of customer service experience, ideally in a call centre.
- Proficient in Microsoft Office.
- English/French bilingualism essential (written and spoken).
- Good verbal and written communication skills.
- Excellent customer service skills.
- Problem solving skills.
- Capacity for teamwork.
- Ability to work under pressure.
- Self-reliant and detail oriented.
- Ability to respect deadlines.

Additional Information
- Work schedule: Full time (37.5h)
- Travel privileges offered by our privileged suppliers.
- The Call Center is open from 9.00 a.m. to 17.00 p.m. Monday to Saturday. - Agents work on a full Full-time basis (37.5 hours) and must be available to work both weekdays and weekends within this time frame.

**Employment Equity

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