Customer Service Support Agent
6 months ago
**CTC007428 - Customer Service Support Agent**:
**Secteur industriel: Telecommunications**:
**Type d'emploi: Contract**:
**Durée: Eleven months**:
**Mode de travail: Remote**:
**Description**:
Roles and Responsibilities:
- Act as an escalation point towards our Wireless Network vendor, to investigate, expedite, and
- resolve network issues and business affecting problems.
- Rollout projects and deployments into production with assistance of Operation teams
- Priming root cause analysis and following up on problems with other teams and/or vendor
- Coordinate activities with other groups including Engineering, Technology Development, Operations, and Real Estate to support our business needs.
- Process customer requests through our ticketing system and others
- Manage and update the inventory database
Critical Qualifications/Competencies:
- Client facing work experience (communications)
- Minimum of 3 years of technical experience in a telecommunications environment, including knowledge of telephone networks and voice technology
- Ability to manage and coordinate multiple customer projects simultaneously
- ITIL certification is an asset
- A Corporate and Police security background check is required
- Bilingual French/English
- Able to work remotely (from home)
- Available Monday to Sunday, 24/7
- Ability to manage multiple responsibilities - Professional and reliable
- Helpdesk experience is a must
**Etes-vous sûr?**:
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