Sales Optimization Manager

6 months ago

Toronto, Canada Edgewood Health Network Inc Full time

**Position Overview**: The Sales Operations Manager, also known as the Sales Optimization Manager, is a key leadership role within EHN Canada, responsible for maximizing efficiency of the business development team’s sales process and removing internal barriers that prevent them from achieving their goals. Reporting to the Senior Director of Business Development Strategy and Operations, this position plays a pivotal role in reducing the team’s administrative burden and increasing selling time.

The Sales Operations Manager may also research and analyze sales data and collaborate with other departments and upper management to identify and strategize organizational goals.

**Key Responsibilities**:

- Lead, manage, and evaluate the sales tools, processes, and policies to ensure continuous productivity and effectiveness
- Create and document sales processes and tools policies to drive standardization and increase adoption
- Perform continuous reviews of sales policies and processes to drive standardization
- Partner with cross-functional operations leaders to align on sales policies and processes.
- Develop key performance metrics, dashboards, and reports that help the sales organization focus on performance drivers and results
- Be the business development team’s point of escalation for day-to-day troubleshooting and administrative burden - Salesforce support, reporting errors, contract resolution, crafting proposals, admissions barriers, service questions, process questions, policy questions, commission questions, and any other internal barrier that negatively impacts productivity
- Problem-solve account and territory alignment questions & Salesforce cases.

**Qualifications**:

- Bachelor's degree in business or STEM preferred
- Experience leading a sales team preferred
- Sales experience with a focus on consultative selling and customer relationship management.
- Advanced analytical and problem-solving skills to identify opportunities for sales process improvements while also developing and implementing new strategies
- Communication skills for effective verbal and written communications with sales teams, operations specialists, collaborating departments, and upper management
- Basic knowledge and experience of the sales operations function
- Proficient understanding of the entire sales operations function
- Proficient with Salesforce and maintaining complex spreadsheets
- Demonstrated passion for information and business intelligence; thorough understanding of sales processes and methodologies
- Proven ability to thrive in a fluid, fast-paced, unpredictable environment
- Experience in optimizing complex operations among diverse departments - marketing, sales, customer success, finance, and end-product.
- Strong technical expertise, including CRM systems and project management
- Financial skills and business acumen to understand sales profitability and opportunities
- Commitment to the mission and values of EHN Canada.

**Employee Benefits and Perks**:

- Comprehensive benefits package, including a yearly allowance of $1,500 for mental health and addiction services, as well as $500 per service for various paramedical services, such as massage and physiotherapy.
- 24/7 Employee Assistance Program through LifeWorks.
- Competitive paid time off policies, including a paid day off on your birthday.
- Access to in-house fitness facilities where applicable or discounted external gym memberships.
- Remote or hybrid work models for eligible employees.
- Perks and discounts with Perkopolis - entertainment, home/auto/pet insurance
- Personal and professional development through our Education Support Assistance program.
- Nationwide presence allows for supportive relocation opportunities.
- Defined Benefit pension through CAAT with up to a 4% employer contribution.
- Maternity and parental leave top-up.
- Access to discounts at Kids & Co. Daycare.

INDMP

EHN Canada is an employment equity employer. If you should require accommodation during the interview process, please contact Human Resources.

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