Customer Service Representative

17 hours ago


Greater Toronto Area, Canada IQ Cars Full time

**About Us**

IQ Cars is a leader in the automotive sales industry, dedicated to providing exceptional service and seamless experiences for our customers. We are looking for a detail-oriented and customer-focused **Customer Service Representative / Lead Management Coordinator** to join our team and oversee the management of inbound leads.

The **Customer Service Representative / Lead Management Coordinator** will be responsible for managing inbound customer inquiries and converting leads into in-person appointments for the sales team. This role requires excellent customer service skills, familiarity with CRM software, and the ability to efficiently handle multiple tasks in a fast-paced environment.

**Key Responsibilities**
- **Lead Management**:

- Oversee and manage the company’s inbound lead system.
- Track and assign incoming leads to the appropriate team members.
- **Lead Conversion**:

- Engage with potential customers to convert inbound leads into in-person appointments.
- Schedule and confirm appointments to ensure smooth coordination for the sales team.
- **CRM Oversight**:

- Manage and maintain the CRM software daily, ensuring data accuracy and system functionality.
- Update and oversee automated messages and engagement strategies to optimize lead conversions.
- **Customer Engagement**:

- Build rapport with leads to ensure a positive customer experience.

**Qualifications and Skills**
- **Experience**:

- Customer service experience is strongly encouraged.
- **Skills**:

- Strong organizational and multitasking abilities to manage leads effectively.
- Excellent communication skills (verbal and written) to engage with customers and team members.
- Proficiency with CRM software or a willingness to learn.
- **Location**:

- Must work onsite at our Scarborough office.

**Compensation**
- Competitive salary based on experience and qualifications.

**Why Join IQ Cars?**
- Join a growing company with a dynamic and supportive team.
- Gain valuable experience in customer service and lead management.
- Opportunities for professional growth and development.

**Job Types**: Full-time, Permanent

Pay: $50,000.00-$55,000.00 per year

**Benefits**:

- Dental care
- On-site parking
- Paid time off

Flexible language requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 2 years (preferred)

Work Location: In person



  • Toronto, Ontario, Canada Zedd Customer Solutions Full time

    About the RoleLocated in the Scarborough area, this position involves making and/or receiving telephone calls on behalf of our clients. As a bilingual representative for Zedd Customer Solutions, you will perform according to established quality assurance standards and within guidelines set forth by the company and the client.Key ResponsibilitiesContact new...


  • Toronto, Ontario, Canada Zedd Customer Solutions Full time

    About Zedd Customer SolutionsWe are a leading customer solutions provider seeking a highly skilled and motivated Bilingual Inbound Sales Representative to join our team in the Scarborough area.Job SummaryThis is a full-time opportunity for an individual who possesses excellent communication skills, a strong work ethic, and a passion for sales and customer...


  • Greater Toronto Area, Canada Global Furniture Group Full time

    The Customer Service Representative is accountable for ensuring an exceptional experience with our customers through our dealer network, sales representative. They must ensure customer receive efficient and courteous service at all times. The customer focus will be with US Dealers. This incumbent is responsible for receiving and answering, within established...


  • Greater Toronto Area, Canada Global Furniture Group Full time

    The Customer Service Representative is accountable for ensuring an exceptional experience with our customers through our dealer network, sales representative. They must ensure customer receive efficient and courteous service at all times. The customer focus will be with US Dealers. This incumbent is responsible for receiving and answering, within established...


  • Greater Toronto Area, Canada fgf brands Full time

    **Job Description**: **Customer Service Representative** **We’re a naan traditional company** **Summary**: As the **Customer Service Representative**,** you will provide excellent customer support on Price, Product & Delivery in a fast paced, time sensitive food manufacturing environment. **What FGF Offers**: - FGF believes in Home Grown Talent,...


  • Toronto, Ontario, Canada Zedd Customer Solutions Full time

    Position Summary:We are seeking a highly skilled Multilingual Sales Representative to join our team at Zedd Customer Solutions in the Scarborough area. As a key member of our sales team, you will be responsible for making and receiving telephone calls on behalf of our clients, promoting products and services while meeting established quality assurance...


  • Greater Toronto Area, Canada MicroSpec Systems Inc Full time

    **About MicroSpec** MicroSpec is a leader in the Trade and Consumer show industry. We innovate and enhance Trade Show, Conference Registration and Ticketing environments across North America. We believe the strength of our commitment is reflected in product innovation and the strategic partnerships we've established. Every day, we lead and innovate, put...


  • Greater Toronto Area, Canada Westburne Full time

    Westburne is much more than electrical products. We are Canada’s market leader in energy solutions, renewables, lighting, wire & cable, automation and connected network solutions. We have access to the best partners in the industry and we go above and beyond to help our customers and partners grow. To learn more about Westburne, please visit us at...


  • Greater Toronto Area, Canada Wilcox Door Service Inc. Full time

    **Job Posting: Outside Sales Representative (Account Manager)**: - Wilcox Door Service Inc._ Are you a results-oriented sales professional with a knack for building strong client relationships? Wilcox Door Service Inc., a leader in industrial door and dock solutions, is looking for a motivated **Outside Sales Representative (Account Manager)** to drive...


  • Moncton Area, Canada Revitalize Marketing Full time

    At _Revitalize_, we believe that exceptional customer service is at the heart of every successful business. As a Customer Service Representative, you will play a pivotal role in ensuring our customers receive the highest level of service and support. Your dedication and expertise will not only enhance our reputation but also contribute directly to our...


  • Greater Toronto Area, Canada Tech Mahindra Full time

    Job Description:">We are seeking a highly motivated Customer Service Representative to join our team. As an Internet Support Specialist, you will be responsible for providing exceptional customer service and support to our internet customers.">Responsibilities:">">Respond to customer inquiries and resolve issues related to billing, hardware, and software...


  • Toronto, Canada Zedd Customer Solutions Full time

    POSITION SUMMARY: Located in the Scarborough area near Markham Rd. and Hwy 401. The Inside Sales Representative shall make and/or receive telephone calls on behalf of our clients. The position performs according to established quality assurance standards and within guidelines set forth by the company and the client. The Sales Representative is expected...


  • Greater Sudbury, Canada Farm Business Consultants Full time

    Overview: **Customer Service Representative** **Your next career adventure starts here - don't let it pass you by!** Step into a role where your skills are valued, and your potential is recognized. We’re seeking dynamic individuals ready to take their career to the next level. At Farm Business Consultants (FBC), our roots run deep in rural communities,...


  • Greater Sudbury, Canada Roberts Electrical Inc. Full time

    Our company is looking for a Customer Service Representative to be responsible for handling clerical tasks in our office. You will be handling incoming phone calls and other communications, greeting clients and visitors, as well as managing files, updating paperwork and other documents, and performing other general office clerk duties and...

  • New Home Inspector

    6 months ago


    Greater Toronto Area, Canada Fortune Customer Care Professionals Full time

    **Contract Work Description** **New Home Inspector** **Introduction** We are seeking individuals to conduct new home inspections who can be described as diligent, honest and interested in learning more about the construction industry. As a member of our team, you will have the opportunity to work with a variety of construction sites in Southern Ontario,...


  • Greater Toronto Area, Canada RX Consultancy Inc. Full time

    RX Consultancy is a leader in pharmacy brokerage, known for excellence and a commitment to providing unparalleled service. Join us for professional growth in a supportive environment, with access to ongoing training and development. Your contributions will have a direct impact on our clients and our firm’s success. We are seeking an enthusiastic and...


  • Greater Toronto Area, Canada Global Furniture Group Full time

    Job Summary:We are seeking a highly skilled and experienced Customer Service Representative to join our team at Global Furniture Group. In this role, you will be responsible for ensuring exceptional customer experiences through our dealer network, sales representatives, and internal departments.About the Role:This is a dynamic position that requires strong...


  • Toronto, Canada Canadian Linen and Uniform Service Corp Full time

    **WHO WE ARE** Canadian Linen & Uniform Service Corp., a Vestis company, provides uniforms and related products to more than 300,000 customers across North America, in virtually every industry. From designing and manufacturing to laundering and delivering, Canadian Linen works with local and national clients to create and maintain a total uniform solution...


  • Toronto, Ontario, Canada Zedd Customer Solutions Full time

    Job Summary:We are seeking a highly motivated Business Development Representative to join our team at Zedd Customer Solutions in Toronto. As a key member of our sales team, you will be responsible for making and receiving telephone calls on behalf of our clients, promoting products and services, and meeting or exceeding established goals.About the Role:Make...


  • Greater Toronto Area, Canada Biochem Environmental Solutions Full time

    Service Representative Biochem is a proudly Canadian leader in the washroom hygiene industry. Throughout our 25 years of operations Biochem has become the largest Canadian provider of hygiene products and services. As an ISO 14001 certified company; we have always been committed to quality, service and environmental sustainability. Our products help our...