Customer Service Representative

3 months ago

Greater Sudbury, Canada Farm Business Consultants Full time

Overview:
**Customer Service Representative**

**Your next career adventure starts here - don't let it pass you by**

Step into a role where your skills are valued, and your potential is recognized. We’re seeking dynamic individuals ready to take their career to the next level.

At Farm Business Consultants (FBC), our roots run deep in rural communities, where we’ve thrived since 1952. Our mission is to partner with our Members (Clients) by easing the burden of managing their businesses through comprehensive tax and accounting services, alongside expert advice. We take a holistic approach, offering a full range of support, including bookkeeping, legal assistance, payroll, and access to financial and estate planning professionals. This well-rounded support allows our Members to focus on what truly matters: running their businesses and enriching their communities.

If you believe you are a passionate professional ready to make a real impact, have more to offer, and want your work to count while moving your career forward, this is the opportunity for you.

Join FBC and make a lasting impact on Canadian farm and small business owners.

**Position Overview**

As the first point of contact with our Members, the **Customer Service Representative **is a critical part of the FBC team. They demonstrate a positive energy and consistently provides exceptional customer service to FBC Members.

If you appreciate growth and training opportunities, thrive on building relationships and helping others, and want to develop your career in tax and accounting, then this is the role for you.

**Please note that this position will report directly in person to our Sudbury, ON branch office.**

**Key Responsibilities**

As a Customer Service Representative, you will:

- Provide exemplary customer service to FBC Members
- Collaborate with other team members/departments to manage and exceed Member expectations
- Prepare, review and file confidential documents, reports and other correspondence materials

**What You Will Bring**

**Required Experience**:

- 2+ years of front-line customer service experience

**Desired Experience**:

- Excellent written and verbal communication skills with well-developed telephone skills
- An aptitude for learning
- Superior organizational skills
- Superior time management skills with the ability to multi-task and prioritize appropriately
- A working knowledge of MS Office

**Why FBC?**

At FBC, we are dedicated to supporting you for the long term, no matter the challenge. Integrity is at our core; we stand by our word, and you can trust us completely. We believe in collaboration, valuing every team member and ensuring every voice is heard. Innovation drives us as we continually evolve and adapt to stay ahead. We demonstrate respect by truly valuing you in all our interactions. Our reliability ensures we are there for you whenever and wherever you need us. When we achieve success, we celebrate our accomplishments and share our victories with pride.

And yes, we offer competitive compensation and comprehensive benefits.

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