
Customer Service Representative
4 weeks ago
**Job Description**:
**Customer Service Representative**
**We’re a naan traditional company**
**Summary**:
As the **Customer Service Representative**,** you will provide excellent customer support on Price, Product & Delivery in a fast paced, time sensitive food manufacturing environment.
**What FGF Offers**:
- FGF believes in Home Grown Talent, accelerated career growth with leadership training. Unleashing Your Potential
- Competitive Compensation, Health Benefits, & a generous flexible medical / Health spending account
- RRSP matching program
- Tuition reimbursement
- Discount program that covers almost everything under the sun - Restaurants, gyms, shopping etc.
**Primary Responsibilities**:
- Receive, enter & process customer orders in a timely manner and with accuracy
- Act as a key primary point of contact for customer inquiries globally.
- Coordinate with production scheduling, distribution and shipping to ensure the timely delivery of products
- Utilize the ERP system to analyze the supply & demand of products
- Coordination of logistics for out bound finished products for load scheduling & consolidation
- Assist with weekly sales reports
**Required Experience**:
- Minimum 2 years of experience in Customer Service and Order Entry in a fast paced (high volume) environment
- Excellent communication skills (both written and verbal)
- Excellent computer skills (Excel, Word, Outlook)
- Working knowledge ERP systems (preferably SAP)
- Bilingual French preferred, but not a requirement
- Passion for food
**What is the recipe for a great career at FGF?**
Working at FGF Brands, there is never a dull moment As a successful company that is continually growing there is always challenging yet rewarding work to be a part of. We have an _entrepreneurial _spirit which encourages all our team members to use their own _creativity_ and _out of the box_ thinking to come up with solutions and new ideas.
In compliance with Ontario’s Bill 190, we confirm that this posting represents a current, existing vacancy within our organization.
***
**Disclaimer**: The above describes the general responsibilities, required knowledge and skills. Please keep in mind that other duties may be added or this description may be amended at any time.
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