Key Account Customer Service Representative

3 weeks ago

Greater Toronto Area, Canada Westburne Full time

Westburne is much more than electrical products. We are Canada’s market leader in energy solutions, renewables, lighting, wire & cable, automation and connected network solutions. We have access to the best partners in the industry and we go above and beyond to help our customers and partners grow.

To learn more about Westburne, please visit us at LifeHere.westburne.ca and westburne.ca

As the **Key Account Customer Service Representative **based in **Greater Toronto Area/Mississauga/ Oshawa location.** Under the general direction of the Divisional Sales Operations Manager, this position supports and drives eCommerce sales growth that involves

**Job Responsibilities and Expectations**:

- Follow up with customers on a daily basis and respond to all internal/external customer inquiries.
- Identify opportunities in the current portfolio for future growth.
- Daily interaction with team members, managers, customers, branch managers and account managers.
- Support all responsible quotes & orders, ensuring the accuracy of the information and communicating to the internal team.
- Continued education of product and industry knowledge through internal and external sources.
- Promote products and services to customers and provide substitutions and/or solutions where required.
- This team member will partner with customers, vendors and contractors.
- Fosters open communication between all internal business partners, both internal and external.

**Preferred Education & Experience**:

- Previous customer service experience is preferred
- Knowledge of industrial and/or safety products is preferred
- Proficient computer skills (Excel, Outlook) and aptitude required
- Possession of a valid driver’s license and a reliable vehicle (if driving required)

**Who You Are**
- Strong work ethic and personal commitment to one’s responsibilities.
- Exceptional customer service and digitally savvy.
- Team player and an ability to work independently.
- Superior interpersonal, problem solving and customer service skills to effectively build relationships.
- Strong communication skills, ability to convey messages in an organized, clear and effective manner.
- Organizational skills with the ability to adhere to deadlines.

**What We Offer**
- Our employees enjoy a dynamic and ever-changing work environment.
- We offer competitive compensation, benefits and pension packages, and the opportunity for continued growth across the organization.
- Westburne provides equal employment opportunities to all applicants.

**What Is Next**
- If this is the right position for you, click apply.

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