Customer Service Representative/administrative

6 months ago

Greater Toronto Area, Canada MicroSpec Systems Inc Full time

**About MicroSpec**

MicroSpec is a leader in the Trade and Consumer show industry. We innovate and enhance Trade Show, Conference Registration and Ticketing environments across North America. We believe the strength of our commitment is reflected in product innovation and the strategic partnerships we've established. Every day, we lead and innovate, put customer needs and wants first, and collaborate with industry leading experts and associations to make a difference. Our goal is to offer the best selection of quality systems, delivered with the highest level of customer service by knowledgeable, friendly and attentive staff.

**How You Fit In**

We offer a supportive, collaborative workplace with great teams and are looking for ambitious people who share our values.

**What we offer.**
- Inclusive Work Culture
- Flexible hybrid work option for work / life balance
- Health & Dental Benefits
- Matched GRSP
- Summer Hours
- December Extended Holiday Break
- Company Social Events
- Education Opportunity Fund
- We’ve worked hard to build a team of collaborative, brilliant people. We love working together to help each other succeed, and are committed to maintaining an open, motivating culture as we grow

**A few things you have that would make you a good match to do this work.**
- A proven track record of at least 2 years work experience
- You are someone who shows initiative
- You are driven to complete things well
- You are an amazing teammate
- You're a critical thinker
- Enjoy a fast-paced environment
- Professional attitude
- You are tech savvy & running a necessary power cable under a desk is second nature to you
- Enjoys learning and is inquisitive
- Excited by challenges
- You work well under pressure and maintain a professional attitude
- You have a natural customer service focus

**A role with us won't fit you if**:
You can’t interact with people

You have to work from home everyday

You don’t have a strong work ethic

You don’t like to roll up your sleeves in unexpected situations

You get easily flustered or frustrated

You aren’t a problem solver

You can’t deal with ambiguity

You don't have access to a vehicle for you to drive and a full G License.

**Don’t meet every requirement?**

That’s Ok.

**Customer Service / Administrative Representative**

**About the Role**

Our Customer service is what we are known for. The Customer Service / Administrative Representative will be a support person assisting all departments by completing administrative tasks and by channeling both internal & external communications. The new team member in this role will interact with all stakeholders including supporting our internal team, our show managers, and end users attending the events. The person taking on this role will manage large amounts of information, and be customer focused. You will be responsible for;
- Providing administrative support for all departments
- Packing and shipping items for events & shows when required
- Documenting and maintaining accurate records using the appropriate system or database
- Assisting on-site at events when needed
- Assisting with office administration duties such as ordering supplies, maintaining logs, assisting coordinators with project tracking documentation

**The following skills & attributes will encourage success on this team**:

- Strong in Google suite of apps
- Excellent keyboard skills with the ability to type 35+ words per minute accurately and efficiently
- Excellent use of the English language, both written and verbal
- French Language capability is an asset
- Demonstrable attention to detail
- Focused and attentive when faced with multiple demands
- Minimum 2 years experience in a customer service role
- You enjoy variety in your work environment
- You are both a collaborative team player and able to work independently and know when to choose which of those paths to use
- You are comfortable with long work days while working on a project
- This position requires flexibility in scheduling to meet demands of the business during the year - weekend work will occur
- Ability to travel within Canada if required

**Salary**: $46,000.00-$50,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
- Paid time off
- RRSP match

Schedule:

- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Greater Toronto Area, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- DCS / DEC (required)

**Experience**:

- Customer service: 3 years (required)
- Administrative experience: 3 years (preferred)

Licence/Certification:

- Full Class G Driving License including access to a vehicle? (required)

Shift availability:

- Day Shift (required)

Willingness to travel:

- 25% (required)

Work Location: In person

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