Content & Community Manager - Toronto

2 weeks ago


Toronto, Canada Maropost Full time

We're Maropost, the leader in unified commerce for the midmarket Our Software as a Service platform provides organizations with the ability to connect with their customers across Ecommerce, Retail, Marketing, Service and Search Clouds to unify the customer experience as well as to provide efficiency, value and ROI to their organizations.

**The Opportunity**:
Locations: Canada and India.

**What You'll be Responsible for**:

- ** Team management**: Manage a team of technical writers, video production and a community moderator to drive company objectives.
- ** Business analysis**:

- Review existing processes and identify opportunities for improvement
- Analysing data and creating reports e.g. Google Analytics, Lucky Orange, Gainsight
- Documenting project plans and scope of works
- Facilitating meetings and workshops
- Record-keeping
- Communicating recommendations to all key stakeholders
- Research and market analysis, competitor analysis etc

**Tech tools Administration**: Manage internal resources, websites e.g. Knowledgebase, Zapier and process automation, migration projects, Algolia search index tool etc
** What You'll need to bring to Maropost**
- Proven work experience of at least 6 years in technical content and community development.
- Strong leadership and team management experience is required.
- Ability to identify and track relevant community engagement metrics.
- Ability to deliver creative content (text, image and video).
- Ability to grasp future trends in digital technologies and act proactively.
- Excellent verbal communication skills and technical writing skills.
- Excellent project and time management skills.
- Positive attitude, detail and customer oriented with good multitasking and organizational ability.

**What's in it for you?**

You will not only have the freedom to make this role your own but be part of helping grow the Maropost brand and expand it into the North American and global markets. If you want to work with other brilliant people in an extraordinary work culture and are eager to learn (and have fun) along the way, then Maropost is the place for you

You'll also have access to these perks:

- Extended Healthcare
- Stock Options
- Dental Care
- Vision Care

**Equal Employment Opportunist**:


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