Community Support Facilitator

4 weeks ago

Toronto, Canada Community Living Toronto Full time

**ROLE SUMMARY**

**KEY RESPONSIBILITIES**

**Program Development & Delivery (Facilitation)**
- Keeps informed of various support and community development approaches.
- Research novel programming opportunities.
- Facilitates programming, classes, workshops, and experiences in person and/or virtually.
- Moderates and facilitates online help and experiences to create meaningful virtual environments.
- Fosters an environment of growth, curiosity and creativity.
- Assists with the practical and technical requirements of program delivery.
- Seeks out opportunities to collaborate and partner with other internal departments or teams and externally with natural community supports and/or service providers to gather insights and develop person-directed experiences.
- Promotes supported decision making, consent and choice and holds these values in moments of opposing tension.

**Program Operations**
- Provides orientation, facilitates classes, and supervises volunteers and students; provides emotional support to individuals participating in art sessions, and engages in conflict resolution, and safeguards the welfare of people within the program.
- Works with individuals and support staff from various agencies, community members, parents and caregivers, volunteers, students and community instructors.
- Handles the preparation of individual and group activities, including developing lesson plans, scheduling classes, and producing an activity schedule.
- Prepares all documentation related to classes, events and activities, including volunteer and student coordination.
- Ensures IPAC measures are communicated, implemented and documented as required.
- Administers Rapid Antigen Testing and preforms screening as required.
- Completes tasks necessary to ensure the program space, including outdoor, office, and storage space, is well-maintained which may include general and enhanced cleaning, setting up and rearranging the workspaces for classes, activities and special events.
- Planning and preparing for neighborhood-based activities.

**Program Administration**
- Provides feedback to Program Supervisor regarding areas of program need
- Documents process, content and facilitation guidelines.
- Provides orientation for new direct support professionals.
- Manages a broad range of administrative duties on a daily, weekly, and monthly basis including case coordination, incident reports, class registrations and fees, drop-in participants, instructor fees; supports registration using MyCommunityHub.
- Plans special events, including scheduling, coordinating and execution of all event-related activities, purchasing food and supplies, event setup and breakdown, and cleanup after events.
- Participates in and follows up on monthly Health and Safety checks and maintains required on-site documentation.
- Completes student
- Completes and informs program-related marketing, including advertisements, social media posts and community newspaper write-ups and interviews, pamphlets, community postings, and website development.
- Arranges for staff coverage for vacations and other coverage as required; participates in monthly staff meetings.
- Handles ordering and purchasing for the program using a Community Living Toronto credit card and or purchasing process. Retains purchase documentation and accurately reports and codes expenditures in SAP Concur in accordance with Association procedures.

**Direct Individual Support**
- Understands their role to be that of an enabler for people supported to meaningfully engage in experiences that promote social, emotional, vocational and community participation skills.
- Serves as liaison with a participant’s network.
- Promoting a “community first” approach when coordinating activities such as identifying natural neighborhood-based supports (e.g., gyms), participating in paid or unpaid work, taking courses, or joining a group or activity of interest.
- Actively seeks out ongoing feedback from individuals and their support networks to evolve current programing and to inform future program development.
- Works with individuals to design and implement modifications for accessibility and to assist participants experiencing ongoing challenges which may impact access to support.
- Helps individuals to identify skill development needs and either facilitates opportunities for development or assists individuals to access learning to develop the skills required to meaningfully participate in chosen activities.
- Provides support from a person-directed, coaching perspective.

**Community Partners**
- Develops and maintains relationships with community partners, current and potential employers, local businesses & BIAs.
- Participates in various Community of Practices and other professional development activities.
- Attends community meetings, fundraising events, exhibition and conference outreach, builds relationships, networking and public education engagements.

**QUALIFICATIONS Education & Training**
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