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Director, Claims Operations
2 months ago
The Director, Claims Operations - Property will be a key member of the Quebec Claims management team and is responsible for managing the operations of the Property Centre of Excellence in Quebec. You will work collaboratively with the Directors of the other units within the Claims department to ensure quality claims management in line with company standards.
What You'll Do Here:- Create and communicate the vision for the Property Centre of Excellence in Quebec, engaging employees in the outcome.
- Develop strategies and tactics to achieve our Key Performance Indicators and targets.
- Participate in the establishment of objectives included in the business plan and implement required structures to realize regional claims objectives in line with business strategies.
- Establish and refine best practice workflows, procedures, and communication plans to ensure the workflows and business practices are executed consistently across the Quebec Property team.
- Prepare and manage annual operational budgets.
- Manage and lead Quebec Property Catastrophe Plan.
- Lead and inspire teams. Develop opportunities for career pathing; identifying and developing emerging leaders; directing and assisting managers with goals surrounding employee engagement.
- Make decisions concerning loss reserve processing and claims payments in line with corporate standards.
- Provide outstanding customer service to brokers (in collaboration with business development teams), vendors, and customers daily.
- Work with managers and staff to resolve escalated claim files and re-establish positive rapport with customers, vendors, and brokers.
7-10 years related experience in Property Claims, including 3-5 years managerial experience. University degree or any combination of training and experience deemed relevant for the role. The AMF claims adjuster designation is an asset. Strong analytical skills. Excellent communication and interpersonal skills with all levels of staff. Proven leadership skills, excellent communication skills and a track record of inspiring teams through change. Superior problem-solving and analytical skills, balanced with strong decision-making abilities. Ability to influence at all management levels both within and outside the organization.
Proven success in leading and inspiring others through vision and values. Superior skills in negotiating, gaining commitment, and building strategic relationships. Sense of urgency, tenacity, and willingness to manage a changing schedule due to unpredictable events. Positive attitude while adapting to changing priorities and taking ownership of work. Strategic thinker and solutions-oriented. Travel within Quebec required. Bilingual (French and English) - Need to interact on a regular basis with colleagues across the country.
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