Customer Experience Director

2 months ago


Montreal, Quebec, Canada the Ladders Full time
About the Role

We are seeking a dedicated Customer Experience Director - Travel Claims to join our team at The Ladders. As a key member of our organization, you will be responsible for prioritizing the health and safety of our customers, partners, employees, and communities.

Key Responsibilities
  • Embody our values of customer commitment, excellence, caring, and collaboration in all aspects of your work.
  • Develop and implement strategies to enhance customer satisfaction and loyalty.
  • Collaborate with cross-functional teams to drive business growth and improve operational efficiency.
  • Stay up-to-date with industry trends and best practices to ensure our organization remains competitive.
Requirements

To be successful in this role, you will need:

  • Proven experience in customer experience leadership roles.
  • Strong understanding of the health and travel insurance industry.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.


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