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Executive Director of Claims Operations

2 months ago

Montreal, Quebec, Canada Optimum General Inc. Full time
Job Description

Job Title: Executive Director of Claims Operations

Company: Optimum General Inc.

Location: Remote

Job Type: Full-time

About Us:

Optimum General Inc. is a leading provider of property and casualty insurance solutions in Canada. We are committed to delivering exceptional service and innovative products to our broker partners and policyholders.

Job Summary:

We are seeking an experienced Executive Director of Claims Operations to join our team. The successful candidate will be responsible for directing the claims operations function, developing and implementing claims policies, procedures, and guidelines, and ensuring compliance with regulatory requirements.

Key Responsibilities:

  • Develop and implement claims policies, procedures, and guidelines to ensure compliance with regulatory requirements
  • Direct the claims operations function, including managing a team of claims professionals
  • Provide support to branch management and staff in the implementation of claims policies and procedures
  • Conduct audits to verify compliance with claims policies and procedures
  • Approve claim settlements exceeding branch authority
  • Liaise with senior management to provide periodic and ad-hoc reports
  • Participate in the Internal Management Committee

Requirements:

  • Post-secondary education
  • Minimum 15 years of direct claims handling experience
  • Five years of leading a team
  • CIP or FCIP designation
  • Working knowledge of Ontario Auto and SABS
  • Working knowledge of property and casualty claims
  • Solid analytical skills with ability to question assumptions
  • A curious mind
  • Strong communication, management, and interpersonal skills
  • Ability to think and act strategically and to implement changes
  • Solutions-oriented
  • Strong project management and negotiation skills
  • Demonstrated leadership and executive presence

What We Offer:

Optimum General Inc. offers a competitive salary and benefits package, as well as opportunities for professional growth and development.