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![Modern Niagara](https://media.trabajo.org/img/noimg.jpg)
Building Services Coordinator
2 months ago
Modern Niagara helps building owners, managers, and general contractors meet the mechanical, electrical, integrated building technology, and building services needs of their buildings across Vancouver, Calgary, Edmonton, Toronto, Southwestern Ontario, and Ottawa. We also develop custom, turnkey solutions to help reach the desired outcomes. We are committed to having a positive and meaningful impact on Canada's infrastructure and on the communities where we live, learn, work, and heal.
WE BUILD FOR LIFE.
We value passion, initiative, determination, professionalism, and teamwork and we are committed to ensuring that our teams have everything they need to succeed. Health and safety are embedded in everything we do and, as a result, our award-winning safety culture has a record that's well above industry standards.
At Modern Niagara, you will work alongside values-driven, safety-conscious, and high-impact teams in a fast-paced, innovative, and collaborative environment. Here, your knowledge, skills, and excellent service will help ensure that the buildings that make up Canada's infrastructure fulfill the needs they were set out to meet.
Modern Niagara is one of Canada's Best Managed Companies and is a recipient of SMACNA 's Safety Excellence Award Program (SSEAP) - Canada and the Canadian Occupational Safety (COS) Magazine's Canada's Best Health + Safety Culture Award and Canada's Safest Employers Award in the Building and Construction category.
We are seeking a highly organized and detail-oriented Service Accounts Coordinator/ Building Service Dispatcher to join our team at our Calgary office. The function of the Service Accounts Coordinator/ Building Services Dispatcher is to assist in the daily administration tasks required to ensure effective and efficient operation of the Building Services.
In this dual role, you will be an integral part of the Building Service department overseeing the dispatch, billings, and coordination of the team. We are looking for someone who is not afraid of change and can grow with the organization. Our career opportunities offer creative challenges to learn and develop new skills and experiences.
Duties and Responsibilities:
- Monitor and track unscheduled or open PM work orders.
- Ensure timely distribution of scheduled PM billings.
- Track PM contract renewal dates.
- Preparing pre-qualification documents (COI, WSIB, Form 1000, etc.)
- Create and assign work orders to technicians.
- Review and confirm accuracy of technicians' weekly timesheets.
- Amalgamation of information to allow for project set up.
- Participate in project handover meetings.
- Attend regular service meetings.
- Coordinate subcontractor requirements.
- Weekly review of work orders and purchase orders.
- Maintain technician license and training certification records.
- Support technicians.
- Qualify every request for service to establish maximum response time requirements.
- Advise Service Manager / Supervisor of customer complaints to expedite resolution ensuring and maintaining long term relationships. Communicate resolution to the customer.
- Inform Service Manager / Supervisor of work progress, customer relations, field personnel relations, material administration, and other matters affecting service operations.
- Determine and dispatch appropriate service representatives to ensure quick and efficient resolution of problems, while building and maintaining customer confidence and satisfaction.
- Enforce and adhere to the company's policies and procedures and Business Code of Conduct.
- Perform other duties as may be assigned.
Qualifications and Job Requirements:
- 3-5 years working in an office environment.
- Excellent customer service aptitude.
- Strong communication skills, both verbal and written.
- Comfortable interacting with clients, operations, and field teams.
- 2-3 years experience is a strong asset.
- General understanding of mechanical systems to make appropriate decisions in the scheduling of work.
- Previous billings experience is highly advantageous.
- Sufficient knowledge of geographical layout to make logical decisions.
- Ability to communicate with all levels of the organization, internally and externally, in both verbal and written form.
- Ability to understand applicable union field Labour agreements to ensure that all assignments made to service representatives fall within the scope and obligation of agreements.
- Ability to see beyond present assignments and search for new and improved techniques, methods, and processes to upgrade or facilitate work.
- Individual's ability to plan work to avoid difficult, unnecessary situations. Ability to budget time to maximize utilization of skills.
- Ability to adapt to new processes and work well under pressure.
- Exceptional time management and organizational skills.
- Must be a self-motivated person with the ability to work at fast paced professional level.
- Ability to work effectively both independently and within a team.
- Ability to maintain professionalism with high level of integrity.
- Computer literacy with proficiency in MS Office (Excel, Word, Outlook)
- Working knowledge of ERP systems
We thank all applicants for their interest, however, only those selected for an interview will be contacted.
At Modern Niagara, we recognize the value of fostering a diverse, equitable, and inclusive organization and are committed to eliminating barriers faced by members of equity-seeking groups (women, Indigenous, Black, racialized, 2SLGBTQIA+, people with disabilities, and new immigrants) in the construction industry. Our DEI vision is to build an organization where everyone has access to the same opportunities, experience equitable outcomes, and can thrive and reach their full potential.
We value the diversity of the people we hire and serve. Modern Niagara is an equal opportunity employer. If you require accommodation during the recruitment process, please advise us so that suitable accommodations can be made. We can be reached at