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Provider Relations Associate

2 months ago

Toronto, Ontario, Canada Zurich Canada Full time
Are you ready to grow your career in travel assistance

At World Travel Protection (WTP), protecting people is our priority. We take care of corporate and leisure travellers, helping them avoid risks before they escalate and providing them with immediate access to the right experts when an emergency happens while travelling.

Our extensive experience in global travel risk management positions us as the go-to-choice for travellers worldwide. Trusted by globetrotters, corporate risk managers, and organizations around the world, we specialize in preparing travellers for potential threats and offering with assistance when they need it most.

WTP are a part of Cover-More Group, the third largest provider of travel insurance and assistance in the world, operating in 16 countries across five continents from New Zealand to the USA. WTP & Cover-More Group are a subsidiary of Zurich Insurance, a global insurance company with a specialty in life insurance, general insurance and travel insurance.

So, what's our mission?

Protecting travellers - and supporting those responsible for their safety - is our business.

We operate 24 hours a day, seven days a week from our 3 operation centres in Australia, Canada, and the UK, responding to the cries for help we receive from travellers across the globe.

So, what's the job?
  • You'll open claims based on notifications received from our clients for cost containment.
  • You'll open cases in our Claims system, follow up with providers to update insurance information, and ensure providers file insurance bills with us to proceed with cost containment on outstanding charges.
  • You'll diarize follow-up tasks to chase providers again if information doesn't come back within 30 days to determine status.
  • You'll update clients accordingly, maintaining strict communication with Cover-More AU and WTP UK.
  • You'll identify and resolve problems by referring to policies, procedures, and standards to ensure consistency and quality of solutions
  • You'll provide regular progress updates to our clients on how we are achieving cost containment.
And what are we looking for?
  • You'll have proven customer service experience, effectively managing inbound and outbound phone calls.
  • You'll possess excellent verbal and written communication skills, including drafting emails and faxes.
  • You'll be proficient in managing emails, Word, Excel, and communicating via MS Teams.
  • You'll have strong organizational skills with the ability to manage multiple tasks and deadlines.
  • You'll demonstrate strong problem-solving skills to address and resolve issues efficiently.
  • You'll have a Bachelor's Degree or High School diploma.
  • You'll have experience in claims or claims administration (preferred).
  • You'll be proficient in a second language, particularly Spanish (preferred).
So, why choose us?

We value optimism, caring, togetherness, reliability and determination.

We have more than 1500 employees worldwide: we're a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global mission to look after travellers, at every step of their journey.

Job flexibility. We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid work policy offers employees flexibility and work-life balance with 3 days a week in the office and 2 working from home.

Career growth. This is an extremely exciting time for us at World Travel Protection, as we are rapidly growing our business around the world. We are dedicated to helping our employees reach their full potential through a comprehensive onboarding program, ongoing professional development opportunities and a supportive work environment that encourages growth.

Take the time you need, for you and your community. We encourage you to take the time you need, when you need it. We offer regular vacation leave (everyone starts with 4 weeks), along with anniversary leave, volunteer leave and a comprehensive paid parental leave scheme.

Investing in your health, and your future. We offer a competitive medical insurance package and pension contributions.

Diversity and inclusion. We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are.

Apply today and let's go great places together