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Client Relations Associate

2 months ago

Toronto, Ontario, Canada Hearing Solutions Full time

Position:
Appointment Scheduling Coordinator

Work Arrangement:
Hybrid/Remote (2 days in-office)

Why Join Hearing Solutions?

At Hearing Solutions, we are dedicated to enhancing the quality of life through better hearing.

We understand that hearing is a vital connection to the world around us, and our mission is to make a meaningful impact in the lives of our clients.

We are cultivating a workplace filled with inquisitive individuals who strive for excellence and motivate others to achieve their best.

We honor those who deliver results and embody our core values.

Deliver exceptional experiences. Demonstrate enthusiasm. Seek personal and professional growth. Flourish and achieve.

About This Exciting Role:

We are in search of a skilled, results-driven customer service or call center professional to become a vital part of our outstanding Appointment Contact Center team.

Key Responsibilities:
  • Manage both incoming inquiries and proactively initiate outbound calls
  • Foster relationships with clients by:
  • Identifying their needs
  • Providing tailored recommendations
  • Addressing concerns
  • Coordinating appointments
  • Maintain and update the client database
  • Collaborate in a KPI-focused environment with like-minded professionals committed to making a difference for individuals with hearing challenges
Qualifications:
  • Post-secondary education or equivalent experience
  • Minimum of 1 year in sales, customer service, call center, or a related field
  • Strong verbal and written communication skills with experience managing a high volume of calls
  • Friendly and approachable demeanor with the ability to build trust, particularly with senior clients
  • Comfortable in a goal-oriented and performance-driven call center environment (previous experience is beneficial)
  • Excellent organizational, time management, and prioritization skills to thrive in a fast-paced and dynamic setting
  • Proficient with technology and systems, including scheduling software, CRM, Microsoft Office Suite, or other collaborative platforms
  • Open to a hybrid work schedule (Monday to Friday, 9am-5pm) including 2 days in the office.
As part of our recruitment process, candidates will be required to complete a brief and engaging 15-minute online assessment.

Hearing Solutions is an equal opportunity employer that values respect and diversity in the workplace.

We are committed to providing barrier-free and accessible employment practices in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).

Please inform us if you require accommodation during any stage of the recruitment process.