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Operations Supervisor

2 months ago

Hamilton, Ontario, Canada DHL Full time

What makes DHL great? Our People We know each employee's individual contributions make us the #1 Express Delivery and Logistics Company in the world. DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment - to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives. Start YOUR career with DHL today... DHL Express currently has an opening for an Operations Supervisor (2am to 10am) in our facility in Mount Hope, ON. The Operations Supervisor provides "hands-on" proactive management of the employees engaged in the daily export, clearance and transit of packages and freight, within prescribed standards of cost, efficiency, accuracy and on-time distribution. The supervisor implements new procedures to improve operational effectiveness and provides performance reports for management as required. Responsible for activities related to timely, safe loading and dispatch of DHL Aircraft in compliance with all regulatory requirements.

How will you contribute to the success of DHL?

  • Recruits, orients, trains, schedules, manages and recommends discipline for all operations staff.
  • Establishes/implements productivity, quality and cost measurements & strategies to achieve desired operational results.
  • Ensures timely and accurate distribution of inbound and/or outgoing freight daily, in accordance with established standards and procedures.
  • Ensures compliance with Regulatory bodies and regulations related to Air Transportation of goods and loading and dispatching Aircraft.
  • Ensures Load planning and security of all equipment and Aircraft used
  • Ensures Staff permits and Air operation audits area up to date
  • Completes accurate and timely reports for management as required (staff schedules, attendance records, recruitment/ payroll documentation, dangerous goods incidents, WSB reports, load quality, arrival/departure).
  • Ensures successful implementation & continued application of scanning technology.
  • Applies appropriate leadership/management style with open communication (i.e., communicates Corporate strategic plan, recognition of individual/team contributions) to motivate staff.
  • Ensures sufficient staff resources, materials and supplies on hand at all times.
  • Ensures warehouse is organized and set up for next shift.
  • Maintains equipment, in safe, efficient operating condition at all times.
  • Establishes/maintains a proactive safety program in compliance with legislative requirements and the collective agreement.
  • Implements & follows up on Customer Service solutions as determined by Sales resource team.
  • Addresses Customer complaints and escalated items in a professional, expedient manner
  • Performs other assignments (i.e., assists Gateway Manager) as required.

Do you have what it takes?

  • Experience working with Canada customs.
  • Experience managing operations with components of aviation regulations.
  • 3 years' warehouse/on road operations experience in courier industry.
  • Knowledge & compliance with Dangerous Goods
  • Prior working experience with lean / process improvement initiatives.
  • Excellent interpersonal skills.
  • Proven communication skills - written & oral
  • Working knowledge/interpretation of Collective Agreements & Occupational Health & Safety Act.
  • Demonstrated drive, initiative & flexibility to ensure task completion.
  • Demonstrated time management & organization skills.
  • College or University designation.
  • Overnight availability.

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We are an equal opportunity employer and believe we will gain through the recruitment and development of staff who represent the broad diversity of the Canadian workforce.