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Retail Operations Supervisor

2 months ago

Hamilton, Ontario, Canada Hollister Co. Stores Full time

Position Overview

The Retail Operations Supervisor plays a crucial role that combines strategic business planning, operational management, creativity, and team leadership. This position is pivotal in enhancing sales performance by assessing business metrics and delivering exceptional customer service. The supervisor is accountable for managing daily store functions, including opening and closing procedures, while optimizing all operational processes.

Key Responsibilities

  • Enhancing Customer Experience
  • Driving Sales Performance
  • Managing OMNI Channel Fulfillment
  • Overseeing Store Presentation and Sales Floor Management
  • Coordinating Store and Stockroom Operations
  • Handling Staffing, Scheduling, and Payroll
  • Facilitating Training and Development
  • Ensuring Effective Communication
  • Implementing Asset Protection Strategies

Qualifications

  • Bachelor's degree or a minimum of one year in a supervisory role within a customer-centric environment
  • Strong analytical and problem-solving abilities
  • Commitment to Inclusion and Diversity
  • Ability to thrive in a dynamic and fast-paced setting
  • Proficient in team building and leadership
  • Self-motivated and proactive
  • Excellent interpersonal and communication skills
  • Results-oriented mindset
  • Adaptable and flexible
  • Skilled in multitasking
  • Passion for fashion and product knowledge

Benefits

As a member of Hollister Co., you will have access to a range of benefits tailored to support your lifestyle. We are dedicated to offering competitive and comprehensive benefits that resonate with our values and culture:

  • Quarterly Incentive Bonus Program
  • Paid Time Off
  • Annual Paid Volunteer Day to support community engagement
  • Employee Merchandise Discount
  • Comprehensive Medical, Dental, and Vision Insurance
  • Life and Disability Insurance
  • Employee Assistance Program
  • Paid Parental and Adoption Leave
  • 401(K) Savings Plan with Company Match
  • Opportunities for Professional Development and Career Growth
  • A Supportive Global Team that Celebrates Individuality

Hollister Co. is an Equal Opportunity/Affirmative Action employer.