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Operations Supervisor

2 months ago

Hamilton, Ontario, Canada Petra Tires Full time
Job Overview

As an Operations Supervisor at Petra Tires, you will be responsible for overseeing the daily activities of our retail operations. Your leadership will ensure that our team meets customer needs while maintaining high standards of service.

Qualifications
  • Education: Completion of secondary school or equivalent experience is required.
  • Experience: A minimum of 5 years in a supervisory role within a retail environment is essential.
Work Environment

You will work in a dynamic retail service establishment, focusing on delivering exceptional customer service and efficient operations.

Key Responsibilities
  • Direct and manage daily operations to ensure smooth functioning.
  • Plan and organize tasks to optimize workflow and productivity.
  • Supervise staff, assigning duties and responsibilities effectively.
  • Analyze market trends and consumer demands to drive sales strategies.
  • Source and procure merchandise for resale, ensuring quality and value.
  • Assess staffing needs and recruit accordingly.
  • Address and resolve customer inquiries, complaints, and supply chain issues.
  • Evaluate operational performance and implement improvements.
Supervision

You will oversee a team of 3-4 individuals, providing guidance and support to enhance their performance.

Technical Skills
  • Proficient in point of sale systems and accounting software.
Specialization Areas
  • Expertise in shipping and receiving processes.
  • Knowledge of trading practices within the retail sector.
Safety and Compliance

Ensure compliance with safety regulations, including maintaining valid driver's licenses for relevant staff.

Screening Questions
  • Are you legally eligible to work in Canada?
  • Are you open to relocation for this role?
  • Do you possess prior experience in this field?
  • What is your highest level of education completed?
Employment Details

This is a permanent position requiring a commitment of 30 to 40 hours per week, with English as the primary working language.