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Operations Supervisor

2 months ago

Hamilton, Ontario, Canada CARSTAR Canada Partnership, LP. Full time
Operations Supervisor at CARSTAR Canada Partnership, LP Reports To

Front Office Management

Department

General Manager

Job Overview & Attributes

The Operations Supervisor is tasked with managing the daily activities of the workshop. This role requires a strong background in high-quality collision repair. The Operations Supervisor must exhibit exceptional leadership capabilities along with superior management and supervisory skills, as well as a comprehensive understanding of insurance claims processes and policies. The ability to delegate tasks effectively to team members is crucial. A positive work attitude, excellent time management, and organizational skills are essential, as is the ability to cultivate a collaborative team environment both within the department and across other departments, aligning with the overall company philosophy.

Responsibilities Employee Administration


• Approve daily time cards

• Document employee issues related to the production environment

• Manage time clock maintenance and accuracy

• Coordinate Health and Safety meetings/audits

• Ensure MSDS sheets are up to date

• Review the safety plan with all staff

• Communicate any near misses that could lead to employee injury

• Manage WSIB post non-compliance issues as per action plan

Supervision and Leadership of Production Staff


• Oversee the recruitment, hiring, training, counseling, and termination of all production personnel

• Supervise the management of productive employees' time cards, ensuring accurate tracking of time spent on each job

• Monitor the control and approval of production overtime

• Set performance objectives for all technical staff

Quality Control Monitoring


• Uphold company standards for repair quality

• Maintain specific gross profit and efficiency standards for each department related to production

• Foster strong relationships with field appraisers

• Regularly inspect ongoing work to identify any special repair concerns

Materials and Safety Management


• Supervise and evaluate the performance of the Parts Manager or Parts Department

• Recommend purchases of tools and equipment

• Test drive vehicles to ensure proper repairs

• Knowledge of WHMIS requirements

• Ensure that the production area remains a safe and clean working environment

Experience/Skill Requirements


• 2-5 years of experience in management or the industry

• Functional/Technical Knowledge

  • Management Software (Mitchell and/or Summit) – INTERMEDIATE
  • Microsoft Office Software (Word, Excel, Outlook) – INTERMEDIATE
  • Estimating Software (Audatex and/or Mitchell) – INTERMEDIATE
  • WHMIS
  • First Aid
  • Ability to work independently without close supervision
  • Adaptability to constant change
  • Strong tact and diplomacy; ability to interact with all levels of personnel
  • Highly organized; capable of managing multiple concurrent assignments
  • Ability to prioritize, organize, and plan work independently
  • Strong communication skills (reading, writing, speaking, listening)
  • Ability to train others
  • Developed reasoning/problem-solving skills; analytical and decision-making abilities
  • Capacity to motivate and manage the production team
  • Professional leadership skills
Occupational Qualifications
  • General Physical Skills (Carrying, lifting – 60 lbs, squatting, kneeling, pushing, standing, sitting, walking, reaching, pulling)
  • Repetitive motion
  • Valid driver's license required


• On-the-Job Exposure to the following elements:

  • Fumes
  • Dirt
  • Chemicals/Toxins
  • Heat/Cold

*All duties/responsibilities/experience are subject to change.

**This position is for an independently owned and operated location and not with CARSTAR CANADA SPV LP. All employment-related decisions including hiring, firing, scheduling, and rate of pay are determined by the independent franchise owner.