Manager, Creative Operations

2 months ago

Burnaby, British Columbia, Canada BC Liquor Stores Full time

About the BCLDB:

The BC Liquor Distribution Branch (LDB) is one of two branches of government that provide oversight for the beverage alcohol and non-medical cannabis industries in the province. The LDB is responsible for the wholesale distribution of liquor and cannabis, and operates the retails brands BCLIQUOR and BC Cannabis Stores.

The LDB is committed to government's goals of making life better for people in B.C., improving services, and ensuring a sustainable province for future generations. The revenue generated by the LDB helps fund essential public services like health care, education, and community programming. Learn more on the LDB careers page.

Retail Operations, encompassing the three retail business units of Merchandising, Marketing and Store Operations, is responsible for the strategic direction and operations of the 198 BCLIQUOR Stores. The Retail division develops and executes key strategies to drive business/ revenue, creates systems and processes to maximize operational excellence, while upholding BCLDB's core values of service, relationships, and results. Working in this vibrant, creative, and supportive team environment will see your knowledge, skills and innovativeness thrive to unparalleled levels.

About this role:

The Manager, Creative Operations reports to the Senior Manager, Brand and Customer Experience and provides supports to all retail and e-commerce channels of the LDB. The Manager, Creative Operations, is responsible for defining the concept and strategy of creative development, overseeing all aspects of full production for graphic design content (website, e-newsletters, in-store screens, advertisements, etc.), collateral (in-store point of sale material including promotional event signage, shelf talkers, posters), and branded materials (window frosting, product price tags, large educational signage, social responsibility animations, etc.) for all BC Liquor Stores.

The Manager, Creative Operations establishes and maintains corporate standards for illustration or photography, photo and illustration banks and typography guides, and develops and implements the creative operations program and accompanying policies, procedures, and guidelines for graphic design across the BC Liquor Stores. This position oversees and approves the creation of all graphic design work including image files (e.g., photography), representational sketches and final illustrations, type and assembly, graphic art, animations, juxtaposition, visual materials, layout, and design for final production files for printers.

Candidates must have the ability to work weeknights or weekends as required (only for urgent matters or to support a major launch).

A valid BC Driver's License is required.

A criminal record check is required.

For complete details about this opportunity, including accountabilities, please refer to the attached job description, also located in the Additional Information section at the bottom of the posting.

An eligibility list for permanent or temporary future opportunities may be established.

Position requirements:

Education and Experience:

Degree or diploma in marketing or graphic design with a minimum of 3 years of recent, related experience* in graphic layout and design.

OR

Certification or course completion in marketing or graphic design with a minimum of 5 years of recent, related experience* in graphic layout and design.

*Recent, related experience must have occurred within the last 7 years and must include the following.

  • Experience as a Graphic Design Manager, Art Director, Creative Director, or a Project Manager in a creative agency.
  • Experience planning and producing a wide variety of digital content for omni-channel marketing.
  • Experience with translating wireframes into user-friendly interfaces for digital platforms.
  • A minimum of 2 years of recent experience* leading a team of direct reports.

Preference may be given to candidates with experience in any of the following:

  • Experience with project management.
  • Experience working with e-commerce platforms and optimizing user experience for an online store.
  • Experience working within a multi-unit retail business.
  • Experience with JIRA, Adobe Creative Suite (Photoshop, InDesign, Illustrator, Acrobat)
  • Experience working with graphics on both a PC and MAC computers.
  • Experience with MAC network.

Application instructions:

To be considered for this position, your application must clearly demonstrate how you meet the education and experience as outlined in the position requirements section above. Applicants selected to move forward in the hiring process may be assessed on the knowledge, skills, abilities and competencies as outlined in the attached Job Description. Applicants must meet the requirements as described below to be considered:

  • A cover letter is required as part of your application. The content and/or format of your cover letter may be evaluated as part of the assessment process.
  • Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

For specific position-related enquiries, please contact Evelyn Chen, HR Advisor, Talent at

Only applications submitted using the BC Public Service Recruitment System on this website will be accepted. For more information about how to create or update your profile, please refer to the attached Application Instructions or refer to the Job Application page on the MyHR website. If you are experiencing technical difficulty applying for a competition, please send an e-mail to before the stated closing time, and they will respond as soon as possible to assist you.

Note: Applications will be accepted until 11:00pm Pacific Time on the closing date of the competition.

Working for the BC Public Service:

The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

This position is eligible for flexible work arrangements, such as a hybrid work combination of in-office and work-from-home, following the guidelines established for flexible workplaces.

The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact or

The BC Public Service is an award-winning employer and offers employees competitive benefits, great learning opportunities and a chance to engage in rewarding work with exciting career development options. For more information, visit What the BC Public Service Offers.

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