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Service Operations Manager
2 months ago
Airstream Heating & Air Conditioning Inc. is seeking a dedicated **Professional Services Manager** to oversee our service operations. This permanent position requires a commitment to excellence in client service and operational efficiency.
Employment Details- Employment Duration: Permanent
- Working Language: English
- Work Hours: 40 hours per week
- Education: Bachelor's degree
- Experience: 3 to 5 years in a relevant field
- Warehouse
- Construction
- Office
- Analyze administrative challenges to support staff effectively.
- Assign and coordinate various programs and projects.
- Plan and organize operations for service delivery to businesses.
- Provide expert guidance tailored to client needs.
- Review and evaluate ongoing projects and programs.
- Resolve technical issues following established protocols.
- Recruit, train, and motivate team members.
- Manage budgets and expenditures efficiently.
- Oversee the financial aspects of client projects, including budgeting and resource allocation.
- Develop and implement policies and procedures for service operations.
- Ensure high-quality customer service.
- Supervise operational safety protocols.
- Handle licensing, export documentation, and special permits.
- Conduct financial calculations, including costing and budgeting.
- Coordinate billing processes for services rendered.
- Proficient in Jonas Software.
- Business administration and management.
- Accounting and financial services.
- Business and payroll services.
- Operations management.
- Criminal record check required.
- Must have own transportation.
- Attention to detail is essential.
- Ability to thrive in a fast-paced environment.
- Manage a large workload with tight deadlines.
- Work effectively under pressure.
- Dependable and accurate.
- Client-focused with excellent communication skills.
- Flexible and proactive.
- Organized and reliable team player.
- Health Benefits: Dental plan, health care plan, paramedical services coverage, vision care benefits.
- Financial Benefits: Group insurance benefits, Registered Retirement Savings Plan (RRSP).
- Other Benefits: Free parking, paid time off for volunteering or personal days, team-building opportunities.
