Customer Service Representative

1 month ago


Toronto, Ontario, Canada FLS Transportation Service Limited Full time

Salary:
Salary $40,000

FLS Transportation is actively seeking a Customer Service Representative in their Scarborough, ON branch.

This candidate MUST SPEAK BOTH SPANISH AND ENGLISH to be considered.

Job duties include but not limited to:

  • Supporting all service requirements of assigned FLS Customers to exceed expectations
  • Identifying the service requirements and information required for each Customer shipment
  • Entering all relevant shipment data and information into FLS's TMS
  • Verifying rates, fuel surcharges, and any applicable accessorial charges charged to the Customer are correctly entered in TMS
  • Problem-solving Customer specific issues from the point of order placement through to completion
  • Updating Customers with shipment status updates as required
  • Pro-actively communicating any service issues or delays to Customers
  • Maintaining the highest level of professionalism when dealing with any FLS Customers
  • Other duties and responsibilities as assigned by your supervisor.


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