Customer Service Representative
2 weeks ago
Pet Transport Customer Service Representative – Toronto, ON
Role Overview
CB Canada is seeking a dynamic Customer Service Representative to join our Paws Operations Team in Toronto. If you have a passion for pets and excel in customer service, this role is ideal for you.
As a Customer Service Representative, you will handle customer inquiries through various channels and ensure seamless communication between clients and our transportation specialists.
Key Responsibilities:
- Manage and assign customer queries efficiently.
- Follow up on pending bookings.
- Handle customer complaints and identify areas for improvement.
- Utilize SalesForce CRM for customer inquiries.
- Act as a liaison between teams and clients.
- Identify process enhancements.
Company Background
CB Canada is a pet transportation service founded to provide top-quality, pet-focused transportation solutions. We prioritize pet safety, care, and customer satisfaction.
Required Skills:
- Excellent communication and listening skills.
- Customer-oriented, organized, and professional.
- Strong team player and individual contributor.
- Ability to multitask in a fast-paced environment.
- Proficient in Microsoft Office and SalesForce.
If you are excited about being part of a progressive company and advancing your career, please reach out to learn more about this opportunity.
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