Customer Service Representative

1 week ago

Toronto, Ontario, Canada University of Toronto Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as an Information Services Representative at the University of Toronto.

Key Responsibilities
  • Act as the first point of contact for general inquiries, providing routine information on programs, events, and eligibility requirements.
  • Apply established standards when responding to emergencies and redirecting inquiries as appropriate.
  • Book rooms and arrange accommodations, ensuring efficient and appropriate use of spaces.
  • Resolve minor complaints within the scope of the role and refer larger issues to the appropriate channels.
  • Check eligibility of students to access the facility and maintain control over the distribution of access to designated University spaces.
  • Support the Information Services team in promoting programs and services to internal and external contacts.
  • Conduct regular checks and balancing financial transactions against sales.
  • Assist with registrations, maintain databases, and generate reports.
Essential Qualifications
  • High School Diploma or acceptable combination of equivalent experience.
  • Minimum of one year experience in customer service.
  • Excellent personal and human relation skills.
  • Computer skills required: Microsoft Office Suite. Keyboarding skills. Familiarity with or ability to quickly learn Fusion software to maintain membership database and online registrations is essential.
  • Must be able to work collaboratively and professionally as part of a team while also being capable to work independently when required.
  • An energetic individual who enjoys the challenge of work in a dynamic environment.
  • Excellent customer service, interpersonal skills, demonstrated conflict management skills and good judgment and initiative.
  • Strong sales orientation.
  • Accuracy along with the ability to multi-task is essential.
  • Demonstrated commitment to equity, diversity and inclusion in all work responsibilities and in collaborative workplace practices.
  • Fluent in written and spoken English.
  • Ability to work under pressure.
Assets (Nonessential)
  • Experience with Fusion and/or Audience View a notable asset.
  • Experience with POS equipment.
  • Experience in a higher education context is preferred.
  • Second or more languages would be an asset.
  • Experience or knowledge in fitness, health or recreation promotion.
  • Knowledge and experience of for the University of Toronto and/or Hart House programs and services.
To be successful in this role you will be:
  • Accountable.
  • Adaptable.
  • Patient.
  • Possess a positive attitude.
  • Self-directed.
  • Team player.
Closing Information

This is a Part-Time 80% FTE role. Hart Hours are evenings and nights from Sunday to Thursday. The appointment type is Budget - Continuing.

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