Customer Service Representative

2 weeks ago

Toronto, Ontario, Canada Rogers Full time

Rogers is a leading telecommunications company in Canada, providing a wide range of services including wireless, internet, television, and home phone. We are committed to delivering exceptional customer experiences and empowering our team members to make a positive impact.

As a Customer Service Representative, you will be the first point of contact for our valued customers, providing support and resolving their inquiries in a timely and professional manner. You will have the opportunity to build strong relationships with customers, understand their needs, and provide tailored solutions.

Responsibilities:
  • Handle inbound customer calls, emails, and online chats
  • Provide prompt and efficient support to resolve customer issues and inquiries
  • Process orders, upgrades, and changes to existing services
  • Maintain a thorough understanding of Rogers products and services
  • Adhere to company policies and procedures
Qualifications:
  • Excellent communication and interpersonal skills
  • Strong problem-solving and analytical abilities
  • Proficiency in using computer systems and software applications
  • Ability to work effectively in a fast-paced environment
  • Passion for delivering exceptional customer service
Benefits:

Rogers offers a comprehensive benefits package, including:

  • Health and well-being benefits
  • Donation matching
  • Paid time off for volunteering
  • Wealth accumulation, including pension plan and employee stock options
  • Generous employee discounts
  • Leadership development, mentorship, and coaching programs

*Available for full-time and part-time permanent employees. Some restrictions apply.

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