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Key Account Manager

3 months ago

Mississauga, Canada Haleon Full time

Please note: Please note that visa sponsorship or relocation will not be offered for this position.

Hello. We’re Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we’re improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands – including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum – through a unique combination of deep human understanding and trusted science. What’s more, we’re achieving it in a company that we’re in control of. In an environment that we’re co-creating. And a culture that’s uniquely ours. Care to join us. It isn’t a question. 

We encourage applicants with accessibility needs to notify us if they have any accommodation needs during the application and/or interview process. Please visit www.haleon.com/accessibility to learn more about our commitment to accessibility.

JOB PURPOSE:

This customer selling role provides the ideal candidate the opportunity to work in a fast-paced, dynamic, and energized work environment where both performance and personal development matter.

Reporting directly to the Commercial Sales Lead, this role plays a critical role in delivering the overall Customer Team’s financial and market goals. The Key Account Manager (KAM) is responsible for driving the customer and brand strategy for a defined portfolio within two of our key customers; Rexall and McKesson Retail Banners (MRB), through multi-year planning or JBP (Joint Business Planning), high level of team-based collaboration, and exceptional execution of aligned plans.

Why Join Haleon?

  • Competitive compensation and annual bonus package.
  • Comprehensive and flexible benefits program from day 1.
  • Defined contribution pension plan with employer matching.
  • Optional Haleon Savings Plan with employer matching.
  • We offer all new parents at Haleon 26 weeks of fully paid leave, regardless of gender or sexuality; Inclusive, diverse, and collaborative culture.
  • Commitment to development and career progression.
  • Hybrid model in a modern office located in Mississauga.
  • Fitness centre, annual fitness subsidy, and bistro onsite.

KEY RESPONSIBILITIES:

Under the guidance of the Commercial Sales Lead, and in collaboration with their direct and Cross-functional Team:

Deliver the Business Goals

  • Deliver Gross Sales, Net Sales, Profit, Consumption and $Share growth objectives for Customer, by brand
  • Drive and align Haleon’s Strategic agenda with customer through effective multi-year Joint Business Planning (where applicable)
  • Prioritize and allocate investment budgets against key business drivers; optimize ROI-based trade spend
  • Achieve new product distribution objectives for assigned categories
  • Execute Haleon brand & Shopper-based in-store strategies with excellence (shelving, distribution, promotion, pricing)
  • Discipline and accountability for gross sales forecast accuracy, and GAP close initiatives
  • Ensure appropriate tracking & reporting tools & processes are in place to measure results against critical KPI goals
     

Develop the Customer Relationship

  • Develop exceptional customer relationships consistent with Haleon core values of trust and respect
  • Be the Haleon ambassador to drive customer brand advocacy and disproportionate support
  • Be viewed as the category and shopper expert and partner of choice for customer category key initiatives
  • Effectively network up and across the customer to ensure access to key decision makers
  • Set objectives to be #1 in customer service

Leverage the Team

  • Role model collaboration as a key success behavior to achieve brand, shopper, and customer goals
  • Collaborate with Digital Commerce team to evolve/develop omni presence with customer
  • Partner with Sales Strategy to ensure Customer needs are met and embedded in brand plans
  • Partner with Category Management, Shopper Marketing and Insights to drive a Shopper-centric customer agenda
  • Integrate Net Revenue Management guidance into promotion ROI and trade negotiation plans
  • Partner with Sales Finance Team to measure impact of investment options against P&L priorities
  • Partner with Retail Development to ensure perfect instore execution of agreed shopper and customer plans
  • Partner with Replenishment Analyst to set and achieve #1 in customer service and on shelf availability goals

BASIC QUALIFICATIONS:
 

  • Exceptional written and oral communication skills – English
  • Bachelor’s degree completed
  • Valid driver license*
  • 2+ years direct selling experience, preferably with designated key account
  • 3+ years of retail account management and development experience
  • Deep market, category and account expertise
  • Strong management and relationship building capabilities
  • Demonstrated ability to develop consultative/solutions selling to large/strategic retail accounts
  • Proven ability to work effectively on cross functional teams and coordinate cross functional requirements for account
  • Track record of driving results
  • Strong planning & time management skills
  • Strong analytical and presentation/story telling skills



PREFERRED QUALIFICATIONS:

  • MBA or equivalent

#LI-HYBRID

Care to join us. Find out what life at Haleon is really like www.haleon.com/careers/

At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone. We're striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

As you apply, we will ask you to share some personal information, which is entirely voluntary. We want to have an opportunity to consider a diverse pool of qualified candidates and this information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. We would really appreciate it if you could take a few moments to complete it. Rest assured, Hiring Managers do not have access to this information and we will treat your information confidentially.

Haleon is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.

Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, Haleon may be required to capture and report expenses Haleon incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure Haleon’s compliance to all federal and state US Transparency requirements.