Donor Services Representative

6 months ago

Vancouver, Canada BC Children's Hospital Foundation Full time

What you’ll do

Our Donor Services Representatives play an important role in ensuring donations are processed in a timely and accurate way and provide donors with exceptional experiences at all touchpoints.

We are currently recruiting for 1 full-time and 2 casual Donor Services Representatives. The responsibilities of these roles are similar, with the main difference being that the full-time role will have more responsibilities related to donor experience and service.

More specifically, the responsibilities of the Donor Services Representatives include:

Provide an exceptional experience through all touchpoints, that includes but not limited to reception, email, phone, chat, letter correspondence, and events. Respond to enquiries and complaints from donors through all channels related to donor details and donation processing within expected timelines. Make daily gratitude calls and outbound phone calls to verify donor information as needed. Receive cash, cheque and credit card donations from various sources and process them in the Foundations database in accordance with policies and procedures. Receive and sort incoming mail to the Foundation; prepare donation information received by mail for processing, which includes sorting and scanning mail into our systems. Enter donor information from various sources into the Foundations database and assist with the issuance of tax receipts in accordance with current policies and procedures. Prepare cash and cheques for delivery to the bank and process credit card payments while ensuring cash control is maintained for all sources of donations. Provide general administrative support to the Donor Services department as assigned.

What you bring

As the successful candidate, you have a passion for customer service, systems and data and are excited to provide exceptional donor experiences. You bring excellent organizational skills, have a keen eye for detail, and the ability to schedule and prioritize work while balancing multiple projects and competing priorities in a busy and dynamic environment. To complement this, you have a diploma or certification in professional administration or an equivalent and one year of related customer or administrative experience.

In addition, you also bring:

Exceptional customer service skills, with experience and comfort providing meaningful customer experience throughout all interactions. Strong attention to detail with a focus on accuracy. Excellent interpersonal and communication (verbal and written) skills. Good knowledge of Microsoft Office Applications (Word, Excel, Outlook and PowerPoint). Good knowledge of Blackbaud Raiser’s Edge NXT or other foundation database experience. Demonstrate effective organizational and time-management skills, including the ability to prioritize work and balance multiple projects and competing priorities. Ability to handle confidential/sensitive material with discretion including integrity with the information. Ability to work as a collaborative and communicative member of a team within a dynamic team setting. Results-driven with the ability to perform in a deadline driven environment. Ability to work outside of normal business hours on occasion, as needed.

What you can expect

This position is based in our office located in Vancouver, BC. As part of enabling the kind of culture and values that power the possible, we’re committed to creating a flexible workplace experience. We are currently piloting a fully hybrid work environment that allows individuals and teams to split their time between working remotely from home and in-office, with no defined minimum amount of time in-office. It’s a partnership grounded in trust, where working together, team leaders and members determine what activities require on-site presence and schedule time and commitments appropriately.

Throughout the pandemic, BCCHF has committed to prioritizing the health and safety of our team members. As an organization who advocates for child health, we have implemented a mandatory vaccination policy requiring that all employees who work for BCCHF must be fully vaccinated against COVID-19. Reasonable accommodations will be made upon request should there be a need for an exemption based on the BC Human Rights Code protected grounds; these will be reviewed and discussed on a case-by-case basis.

Join us

We exist to power the possible, and that permeates every action we take. As a team, we push ourselves to: think big in how we boldly envision the future, lead with heart in how we listen and engage with others and step up in how we are accountable to ourselves, each other and our shared cause.

While we take our work seriously, we’re also big on taking care of our team. We offer perks like a nine-day fortnight schedule and remote work options, topnotch health and dental benefits and a commitment to professional development.

We think it’s a pretty amazing place. Others agree—we’re proud to say that we’ve been recognized as one of BC’s Top Employers for 14 years in a row.

BCCHF invites and encourages all qualified individuals to apply. As an organization we are committed to fostering an inclusive workplace that reflects the diversity of the communities we serve and support. We welcome individuals whose lived experiences may further contribute to the rich diversification of skills, knowledge and backgrounds at the Foundation.

Want to make a big impact on the health of BC’s kids? Join us and help make kids mighty. Apply online by September 3rd at . When applying please be sure to indicate whether you are interested in the full-time or casual opening.

  • Donor Services Representative

    6 months ago

    Vancouver, Canada British Columbia Children's Hospital Foundation Full time

    **Donor Services Representative (Multiple Openings)** - (1 full-time opening, 2 casual openings) - 2324 - 25 **What we do** - At BC Children’s Hospital Foundation (BCCHF), we’re on a quest to ensure every kid in the province receives the best health care imaginable. As a fundraising organization, we inspire communities and people to support BC...

  • Advancement (Donor) Services Representative

    6 months ago

    Vancouver, Canada BC Cancer Foundation Full time

    The BC Cancer Foundation is the fundraising partner of BC Cancer and the largest charitable funder of cancer research in B.C. Every dollar we raise stays right here at BC Cancer to advance research and enhance care for all British Columbians. With almost 90 employees working across 5 sites in B.C, we are one of the largest non-profit organizations in BC...

  • Donor Services Representative Opportunity

    3 weeks ago

    Vancouver, British Columbia, Canada BC Cancer Foundation Full time

    BC Cancer FoundationThe BC Cancer Foundation is the fundraising partner of BC Cancer, making a significant impact on cancer research and care in British Columbia.About the RoleThis Advancement Services Representative position combines customer service, gift processing, and data entry duties. The successful candidate will provide exceptional donor...

  • Donor Services Coordinator

    6 months ago

    Vancouver, Canada Canuck Place Children's Hospice Full time

    **Donor Services Coordinator** **Location**:Granville Office **Reporting to**:Finance Manager **Job status**:Permanent Full-time 1.0 FTE (75 hours bi-weekly) **Compensation**:$55,048 - $60,166 - We want our staff to “thrive” not just survive, so Canuck Place is committed to living our values of care exceeding not just minimum wage but living wage in...

  • Associate, Donor Services

    5 months ago

    Vancouver, Canada Vancouver Foundation Full time

    **Associate, Donor Services** **Full-Time Permanent** **Hybrid within Lower Mainland** - Vancouver Foundation acknowledges that we carry out our work on the lands of Indigenous nations throughout colonial British Columbia. Our office is located on the unceded, ancestral, and traditional territory of the x_ʷ_m_əθ_k_ʷə_y_̓ə_m (Musqueam),...

  • Manager, Donor Services

    21 hours ago

    Vancouver, Canada Vancouver Foundation Full time

    **Manager, Donor Services** **Full-Time Permanent** **Hybrid; Located in Metro Vancouver** **Expected Start Date**: As soon as possible or up to 3 weeks after offer has been accepted - Vancouver Foundation acknowledges that we carry out our work on the lands of Indigenous nations throughout colonial British Columbia. Our office is located on the unceded,...

  • Manager, Donor Services

    6 months ago

    Vancouver, Canada British Columbia Children's Hospital Foundation Full time

    **Manager, Donor Services** Permanent, Full-Time 2324-24 **What we do** - At BC Children’s Hospital Foundation, we’re on a quest to ensure every kid in the province receives the best health care imaginable. As a fundraising organization, we inspire communities and people to support BC Children’s Hospital, along with its world-class research institute,...

  • Donor Services, Manager

    6 months ago

    Vancouver, Canada Scotiabank Full time

    Requisition ID: 193857 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. The **Foundation Services, Manager,** contributes to the overall success of the Scotiatrust’s Philanthropic Advisory Services in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of...

  • Manager, Donor Relations

    4 months ago

    Vancouver, Canada YMCA BC Full time

    **Date Posted**: August 23, 2024 **Position Title**:Manager, Donor Relations **Location**: Hybrid **Terms**:Permanent, Full-Time **Start Date**:September 2024 **Salary**:$70,000 - $85,000 annually **Reports to**: Senior Vice President, Fund Development **Benefits**: Typical 7-hour work day / 35 hour work week Extended Health and Dental...

  • Medical Professional for Donor Centre

    4 weeks ago

    Vancouver, British Columbia, Canada Canadian Blood Services Full time

    Role OverviewWe are seeking a skilled Registered Nurse to join our dynamic Donor Centre team at Canadian Blood Services.

  • Manager, Donor Services

    6 months ago

    Vancouver, Canada BC Children's Hospital Foundation Full time

    What you’ll do The Manager, Donor Services leads our Donor Services team – the mighty team who ensures every donation provided to our Foundation is processed accurately and tax receipted in a timely manner. The Manager oversees the operations of this busy team; this involves providing leadership to its team members, offering exceptional donor and...

  • Children's Hospice Donor Appreciation and

    6 months ago

    Metro Vancouver Regional District, Canada F2F Direct Consulting Full time

    **Ideal job for the semi-retired and those interested in working for the cause of a local charity.** **We are looking for Ambassadors who live in the vicinity of Vancouver, Burnaby, and Surrey.** **Represent Canuck Place Children's Hospice as a Donor Appreciation & Fundraising Ambassador. Increase public support for pediatric palliative care in BC & the...

  • Registered Nurse

    3 weeks ago

    Vancouver, British Columbia, Canada Canadian Blood Services Full time

    Canadian Blood Services is a dynamic organization committed to saving and improving lives. We are looking for a Temporary part-time Registered Nurse to join our Donor Centre team.The role involves assisting in the collection of blood and blood products, ensuring adherence to all safety protocols and required documentation. As a key member of the team, you...

  • Transformation Lead for Donor Services

    3 weeks ago

    Vancouver, British Columbia, Canada BC Children's Hospital Foundation Full time

    About This RoleWe are seeking an experienced Transformation Lead for our Donor Services team. As a key member of our leadership team, you will play a crucial role in driving business growth and excellence.

  • Donor Engagement Coordinator

    3 weeks ago

    Vancouver, British Columbia, Canada BC Cancer Foundation Full time

    Job OverviewWe are seeking a highly organized and skilled Donor Engagement Coordinator to join our team at the BC Cancer Foundation. This is an exciting opportunity for someone who is passionate about making a difference in the lives of cancer patients and their families.Key Responsibilities:Provide program coordination and project management support for all...

  • Donor Services Assistant

    6 months ago

    Vancouver, Canada British Columbia Children's Hospital Foundation Full time

    **Donor Services Assistant** - Full-Time, Permanent - 2324 - 26 **What we do** - At BC Children’s Hospital Foundation, we’re on a quest to ensure every kid in the province receives the best health care imaginable. As a fundraising organization, we inspire communities and people to support BC Children’s Hospital, along with its world-class research...

  • Donor Engagement

    8 months ago

    West Vancouver, Canada Mulgrave School, The International School of Vancouver Full time

    **Job Summary** Reporting to the Director of Advancement, the Donor Engagement & Database Manager is an integral part of the Advancement team. This role fulfils the following primary duties aimed at maximising fundraising revenue, communication impact, and outreach. - Management and administration of the advancement database including data integrity,...

  • Officer, Donor Relations

    4 weeks ago

    Vancouver, Canada Junior Achievement BC Full time

    Join us in making a difference! JA British Columbia is seeking a dynamic **Officer, Donor Relations & Annual Giving** in the Greater Vancouver area to support our vision to equip young people with the skillset and mindset to build thriving communities. If you’re passionate about youth education and making a positive impact, we want to hear from you! As...

  • Customer Service Representative

    6 months ago

    Vancouver, Canada Lotus Full time

    **Customer Service Representative** **Vancouver, CA** - ** Full-Time Hours / ASAP Start**: - ** Ongoing Training & Support**: - ** Weekly Pay with Bonuses** **Start your New Career today!** Over the busy summer period, we're looking to increase on-site representation for all our clients across the region. This means we'll need to bring on board several...

  • Customer Service Representative

    4 weeks ago

    Vancouver, British Columbia, Canada Savers Value Village Full time

    About UsSavers / Value Village is a leading thrift retailer with a mission to champion reuse and inspire a future where second-hand is second nature.Our Business ModelWe purchase gently-used items directly from nonprofit partners, redirecting billions of pounds of used goods away from landfills and onto our store racks and shelves for reuse.A Great Place to...