Donor Services Coordinator

3 months ago

Vancouver, Canada Canuck Place Children's Hospice Full time

**Donor Services Coordinator**

**Location**:Granville Office

**Reporting to**:Finance Manager

**Job status**:Permanent Full-time 1.0 FTE (75 hours bi-weekly)

**Compensation**:$55,048 - $60,166
- We want our staff to “thrive” not just survive, so Canuck Place is committed to living our values of care exceeding not just minimum wage but living wage in B.C. This means that regardless of role our entry level salary is a minimum of $25.64 per hour equivalent to $50,000 full-time annually._

**YOUR ROLE**

Reporting to the Finance Manager, the Donor Services Coordinator provides support to the Development & Finance Team and is responsible for donation processing, tax receipting, donor acknowledgements, gift and donor inquiries and monthly financial balancing. Ensures appropriate written procedures are in place and maintained, and that appropriate staff are trained on carrying out the duties. Under the direction of the Finance Manager and Senior Donor Services Coordinator, helps organize and coordinate work and provides guidance to the Donor Services Assistant and volunteers as required.

**RESPONSIBILITIES**

**Donation Processing**
- Coordinates work and provides guidance on the entry, review and processing of all gifts, pledges and pledge payments.
- Reviews batches and coding prior to committing gifts into donor database. Provides instruction and support to staff on policies and procedures for submitting funds raised (e.g., use of forms, tax receipting).
- Ensures donations are processed in an accurate and timely manner.
- Maintains a comprehensive filing system of gift records and supporting information for historical documentation and audit purposes.
- Coordinates and provides guidance on the production of all donation acknowledgements, donor tributes, and tax receipts.
- Re-issues tax receipts and donation acknowledgements, as requested.
- Schedules and coordinates and provides guidance to volunteers to assist in preparing donor acknowledgements and tax receipts for the annual Canucks for Kids Telethon.

**Financial Reconciliation**
- Serves as a liaison to Finance team, assisting with month-end and year-end bank reconciliation between donor database and accounting software.

**Donor Relations**
- Represents Canuck Place Children’s Hospice, as appropriate, in relationships with donors and partners acknowledging contributions and following-up on any inquiries related to gift information and payment processing.

**Monthly Donors**
- Provides support for monthly gift processing including the following:

- Maintains gift details, including upgrades for donors in the Monthly Donor Program.
- Coordinates the processing of credit cards and EFT (electronic funds transfer) payments on the 1st and 15th of each month.
- Prepares monthly lists of declined credit cards for follow up.

**Database Administration**
- Provides support with administration of donor database.
- Assists in developing and maintaining user manual and conducts and ensures all necessary Development staff are properly trained on usage and protocol around donor database.
- Generates standard and ad-hoc reports, builds queries and imports/exports data for direct response programs, events, annual reports and communications.
- Assists or acts as lead on select data projects in donor database, adhering to best practices and contributing to good data hygiene.
- Handles global changes and bulk imports where appropriate.
- Participates in the recruitment and training of the Donor Services Assistant role and volunteers as required.
- Assesses training needs of staff and volunteers to ensure their understanding of database procedures for fundraising initiatives.
- Assumes other related responsibilities, as assigned.

***

**EDUCATION AND EXPERIENCE**
- Completion of a related 2-year post-secondary diploma program (e.g. business, fundraising, etc.)
- An equivalent combination of related education and experience will be considered.
- Experience in a non-profit environment is preferred.

**QUALIFICATIONS**

**What you bring to the role**:

- Advanced skills with fundraising database software, preferably Raiser’s Edge or NXT.
- Critical thinker, demonstrated accuracy and keen attention to detail.
- Excellent time management skills and ability to manage changing priorities and multiple requests simultaneously.
- Demonstrated ability to work independently, as well as a collaborative member of a team.
- Excellent English written and verbal communication skills and the ability to interact with individuals at all levels and provide a high level of customer service.
- Strong interpersonal skills and ability to establish and maintain positive working relationships both internally and externally.
- Experience coordinating, training and providing guidance to staff and volunteers.
- Ability to work with a high degree of discretion and confidentiality with regard to donor and other fundraising information.
- Experience with accounting, finance or bookkeeping is

  • Donor Relations Coordinator

    3 months ago

    Vancouver, Canada Vancouver Community College Full time

    **Pclass #** - S9873**Who We Are** - We acknowledge that Vancouver Community College (_VCC_) is located on the traditional unceded territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) peoples who have been stewards of this land from time immemorial._ For over 55 years, VCC has been a leader in...

  • Associate, Donor Services

    3 months ago

    Vancouver, Canada Vancouver Foundation Full time

    **Associate, Donor Services** **Full-Time Permanent** **Hybrid within Lower Mainland** - Vancouver Foundation acknowledges that we carry out our work on the lands of Indigenous nations throughout colonial British Columbia. Our office is located on the unceded, ancestral, and traditional territory of the x_ʷ_m_əθ_k_ʷə_y_̓ə_m (Musqueam),...

  • Donor Experience Coordinator

    1 week ago

    Vancouver, British Columbia, Canada BC Children's Hospital Foundation Full time

    Donor Services RepresentativeWe are seeking a highly skilled and detail-oriented Donor Services Representative to join our team at BC Children's Hospital Foundation. As a key member of our Donor Services department, you will play a critical role in ensuring donations are processed efficiently and accurately, while providing exceptional experiences for our...

  • Donor Experience Coordinator

    1 week ago

    Vancouver, British Columbia, Canada BC Children's Hospital Foundation Full time

    Donor Services RepresentativeWe are seeking a highly skilled and detail-oriented Donor Services Representative to join our team at BC Children's Hospital Foundation. As a key member of our Donor Services department, you will play a critical role in ensuring donations are processed efficiently and accurately, while providing exceptional experiences for our...

  • Donor Services Representative

    2 weeks ago

    Vancouver, British Columbia, Canada BC Children's Hospital Foundation Full time

    About the RoleWe are seeking a highly skilled and detail-oriented individual to join our team as a Donor Services Representative. This role plays a critical part in ensuring donations are processed efficiently and accurately, while providing exceptional experiences for our donors.Key ResponsibilitiesProvide exceptional customer service through all...

  • Donor Services Representative

    2 weeks ago

    Vancouver, British Columbia, Canada BC Children's Hospital Foundation Full time

    About the RoleWe are seeking a highly skilled and detail-oriented individual to join our team as a Donor Services Representative. This role plays a critical part in ensuring donations are processed efficiently and accurately, while providing exceptional experiences for our donors.Key ResponsibilitiesProvide exceptional customer service through all...

  • Donor Engagement Officer

    4 weeks ago

    Vancouver, British Columbia, Canada BC Cancer Foundation Full time

    Are you passionate about making a positive impact in the lives of British Columbians?The BC Cancer Foundation is dedicated to transforming cancer care and building a world free from this disease. As a Donor Engagement Officer, you will play a vital role in supporting our fundraising goals by managing projects and coordinating donor stewardship...

  • Donor Services Representative

    4 months ago

    Vancouver, Canada British Columbia Children's Hospital Foundation Full time

    **Donor Services Representative (Multiple Openings)** - (1 full-time opening, 2 casual openings) - 2324 - 25 **What we do** - At BC Children’s Hospital Foundation (BCCHF), we’re on a quest to ensure every kid in the province receives the best health care imaginable. As a fundraising organization, we inspire communities and people to support BC...

  • Donor Services Manager

    7 days ago

    Vancouver, British Columbia, Canada BC Children's Hospital Foundation Full time

    Job Title: Donor Services ManagerThe Donor Services Manager is a key role within our organization, responsible for leading our Donor Services team in ensuring accurate and timely processing of donations. This position requires strong leadership and management skills, as well as a deep understanding of financial reconciliations and regulatory compliance.Key...

  • Donor Services Manager

    1 week ago

    Vancouver, British Columbia, Canada BC Children's Hospital Foundation Full time

    Job Title: Donor Services ManagerThe Donor Services Manager is a key role within our organization, responsible for leading our Donor Services team in ensuring the accurate and timely processing of donations. This position requires strong leadership and management skills, as well as a deep understanding of financial reconciliations and regulatory...

  • Donor Services Manager

    1 week ago

    Vancouver, British Columbia, Canada BC Children's Hospital Foundation Full time

    Job Title: Donor Services ManagerThe Donor Services Manager is a key role within our organization, responsible for leading our Donor Services team in ensuring the accurate and timely processing of donations. This position requires strong leadership and management skills, as well as a deep understanding of financial reconciliations and regulatory...

  • Donor Services Manager

    7 days ago

    Vancouver, British Columbia, Canada BC Children's Hospital Foundation Full time

    Job Title: Donor Services ManagerThe Donor Services Manager is a key role within our organization, responsible for leading our Donor Services team in ensuring accurate and timely processing of donations. This position requires strong leadership and management skills, as well as a deep understanding of financial reconciliations and regulatory compliance.Key...

  • Manager, Donor Services

    3 days ago

    Vancouver, British Columbia, Canada BC Children's Hospital Foundation Full time

    Job Title: Manager, Donor ServicesThe Manager, Donor Services is a key role within our organization, responsible for leading our Donor Services team in ensuring accurate and timely processing of donations. This position requires strong leadership and management skills, as well as a deep understanding of financial reconciliations and regulatory compliance.Key...

  • Manager, Donor Services

    4 days ago

    Vancouver, British Columbia, Canada BC Children's Hospital Foundation Full time

    Job Title: Manager, Donor ServicesThe Manager, Donor Services is a key role within our organization, responsible for leading our Donor Services team in ensuring accurate and timely processing of donations. This position requires strong leadership and management skills, as well as a deep understanding of financial reconciliations and regulatory compliance.Key...

  • Manager, Donor Services

    2 days ago

    Vancouver, British Columbia, Canada BC Children's Hospital Foundation Full time

    Job Title: Manager, Donor ServicesThe Manager, Donor Services is a key role within our organization, responsible for leading our Donor Services team in ensuring accurate and timely processing of donations. This position requires strong leadership and management skills, as well as a deep understanding of financial reconciliations and regulatory compliance.Key...

  • Manager, Donor Services

    4 days ago

    Vancouver, British Columbia, Canada BC Children's Hospital Foundation Full time

    Job Title: Manager, Donor ServicesThe Manager, Donor Services is a key role within our organization, responsible for leading our Donor Services team in ensuring accurate and timely processing of donations. This position requires strong leadership and management skills, as well as a deep understanding of financial reconciliations and regulatory compliance.Key...

  • Donor Services Specialist

    4 weeks ago

    Vancouver, British Columbia, Canada BC Cancer Foundation Full time

    About BC Cancer FoundationThe BC Cancer Foundation is dedicated to funding groundbreaking cancer research and enhancing patient care across British Columbia. As the fundraising partner of BC Cancer, we are committed to making a tangible difference in the lives of all British Columbians affected by cancer.We are a passionate team of professionals who believe...

  • Donor Services Representative

    4 months ago

    Vancouver, Canada BC Children's Hospital Foundation Full time

    What you’ll do Our Donor Services Representatives play an important role in ensuring donations are processed in a timely and accurate way and provide donors with exceptional experiences at all touchpoints. We are currently recruiting for 1 full-time and 2 casual Donor Services Representatives. The responsibilities of these roles are similar, with...

  • Officer, Donor Engagement

    4 months ago

    Vancouver, Canada BC Cancer Foundation Full time

    This is the most exciting time in the history of cancer research and care. We are on the cusp of true transformation. Cancer is the world’s biggest health crisis and the BC Cancer Foundation—the fundraising partner of BC Cancer—has launched the most ambitious and comprehensive healthcare campaign in BC’s history to lead this transformation and...

  • Manager, Donor Services

    4 months ago

    Vancouver, Canada British Columbia Children's Hospital Foundation Full time

    **Manager, Donor Services** Permanent, Full-Time 2324-24 **What we do** - At BC Children’s Hospital Foundation, we’re on a quest to ensure every kid in the province receives the best health care imaginable. As a fundraising organization, we inspire communities and people to support BC Children’s Hospital, along with its world-class research institute,...