Manager, Donor Services

6 months ago

Vancouver, Canada British Columbia Children's Hospital Foundation Full time

**Manager, Donor Services**
Permanent, Full-Time
2324-24

**What we do**
- At BC Children’s Hospital Foundation, we’re on a quest to ensure every kid in the province receives the best health care imaginable. As a fundraising organization, we inspire communities and people to support BC Children’s Hospital, along with its world-class research institute, mental health facility and rehabilitation center.
- Our work makes a profound difference. From helping get the boldest research ideas off the ground to supporting the most advanced equipment, together we are pushing the boundaries of what’s possible in children’s health care. This is no small task—which is why we’re looking for passionate people to join our team and help propel our work forward to
**_power the possible_**.

**What you’ll do**
- The Manager, Donor Services leads our Donor Services team - the mighty team who ensures every donation provided to our Foundation is processed accurately and tax receipted in a timely manner. The Manager oversees the operations of this busy team; this involves providing leadership to its team members, offering exceptional donor and team member experiences and ensuring gift processing and account maintenance tasks are completed according to standards. Knowledge of financial reconciliations and best practices in relation to gift processing and receipting, including detailed understanding of CRA compliance requirements will be important in this role.
- The Manager will contribute to cross-functional continuous improvement and process -re-design initiatives in order to drive the achievement of goals and performance targets and support growth and sustainability. This would involve bringing together cross-functional teams to identify areas for meaningful change and redesigning processes and experiences.
- More specifically, the responsibilities of this role include:

- People Management
- Provide leadership, coaching and mentorship to the Donor Services team that extends across all elements of the employment life cycle and is consistent with the Foundation’s purpose, mission and values.

Oversee Day-to-Day Operations
- Responsible to Oversee the day-to-day operations of the Donor Services team, ensuring all team deliverables are complete accurately and within expected timelines.
- Ensure all donor details, gift and financial information to ensure they are accurate, secured and stored in compliance with current regulations; develop and implement policies and procedures as needed to maintain compliance.
- Ensure all activities related to gift processing comply with legislated tax receipting policies established by Canada Revenue Agency; develop and implement policies and procedures as needed to maintain compliance and ensure team members are educated on tax receipting policies.
- Oversee the reconciliation of transactions in the Foundation database with the Accounting system’s general ledger to support accurate reporting on financial statements; review and approve all reconciliations and journal entries.
- Lead year-end external audit processes as they relate to revenue systems.
- Develop, manage and monitor the DS department’s annual budget.

Continuous Improvement
- Support transformation initiatives by playing a key role in supporting strategy formulation, collaborating with both internal and external partners, and leading cross-functional teams in the development of strategies.
- Rethinking our processes to prioritize people alongside digital efforts. Through training and facilitation assist with instilling a culture of continuous improvement to ensure consistency, quality, and efficiency of processes.

Change Leadership
- Lead and support change initiatives within Donor Services and across the Foundation utilizing change management methodologies, tools and techniques.

**Why you’ll love this role**

You will love this role if you are:

- An experienced financial or database management professional who excels at creating and maintaining systems that ensure accuracy and integrity of data and processes.
- A leader who enjoys working with team members to bring out the best in them.
- Looking to make an impact through meaningful work.
- A strategic thinker with strong business acumen, who embraces a continuous improvement mindset
- A highly collaborative team player that enjoys working cross functionally with a large variety of partners.

**What you bring**
- You possess a strong financial acumen and an affinity for working with data; your exceptional attention to detail impresses. You are adept at working within processes and regulatory procedures, but also keep a keen eye to how processes can be improved to maximize efficiencies. You are strong a people leader who strives to bring out the best in your team. To complement these traits, you bring a minimum of 5 years experience in accounting or database management and education in business or accounting; non-profit, Lean and Human Centered Design experi

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