Associate, Donor Services

5 months ago

Vancouver, Canada Vancouver Foundation Full time

**Associate, Donor Services**

**Full-Time Permanent**

**Hybrid within Lower Mainland**
- Vancouver Foundation acknowledges that we carry out our work on the lands of Indigenous nations throughout colonial British Columbia. Our office is located on the unceded, ancestral, and traditional territory of the x_ʷ_m_əθ_k_ʷə_y_̓ə_m (Musqueam), S_ḵ_wx_̱_w_ú_7mesh (Squamish) and Sel_̓_í_l_̓_witulh (Tsleil-Waututh) peoples._

**About Us**

Vancouver Foundation is a community foundation that serves Vancouver and all of BC. We bring together the generosity of donors with the ideas and energy of people and communities across the province. Every year we fund a diverse mix of grants, both large and small, that help to build healthy, vibrant, equitable, and inclusive communities. Considered a leader in responsive grantmaking and systems change, Vancouver Foundation is the most significant funder of charities in BC outside of government.

As a community foundation, we're committed to ensuring everyone has a place in our mission. We are on a journey to actively align all aspects of our work — both internally and externally — to our commitment to equity, inclusion, and a more just society.

**About You**

You are an experienced administrator who can provide administrative and operational support to a busy team. You are able to provide effective and efficient delivery of services in a professional, timely manner.

Your attention to detail, time management and high-level organizational skills allow you to effectively multi-task to get the job done right and on time. You have excellent communication skills and are diplomatic, tactful, and sensitive to issues surrounding clients/donors. Your interpersonal skills make it easy for you to interact with people from a variety of backgrounds and experiences.

Being creative and innovative, you are willing and able to make suggestions to improve operations. You are flexible and work well independently and as part of a team. You have strong computer skills (MS Word, Excel, PowerPoint & complex database management).

You are ready to join us as we explore and shape how Vancouver Foundation might do even more to align justice, equity, diversity, and inclusion with our culture and our mission.

**About the Position**

The Associate, Donor Services is responsible for providing administrative and operational support to the Donor Services department to ensure effective and efficient delivery of programs and services offered by the department. The Associate assists the Coordinators, Managers, Directors and Vice President within the department as required, while assuming responsibility for ensuring the department's administrative functions are executed professionally.

**Donor Services Support and Administration**
- Exercise initiative in gift administration activities with mínimal direction. These functions are goal and deadline-oriented, requiring the incumbent to manage the workload independently and within that constraint.
- Responsible for assisting Donors Services in the cultivation and stewardship of donors and other external stakeholders. Works in partnership with other members of the team to ensure the success of gifts and planning objectives.
- Review correspondence and draft materials to donors.
- Use professional expertise and experience to interact with donors, grantees, and professional advisors as requested by the Directors or Managers.
- Assist Donor Services department in ensuring that proper acknowledgments are extended to donors, executors, family members, etc.
- Monitor donation receipts and ensure proper receipting of all types of gifts.
- Assist with preparation of grants to qualified donees.

**Data Entry and General Administration**
- Performs detailed data entry regularly and works with IT to develop reports.
- Liaises with Finance to ensure appropriate processing and coding of gifts.
- Manages filing systems and correspondence records.
- Assists with general administrative duties and special projects.

**Education and Experience**
- 2-3 years of relevant administrative experience.
- Excellent written and oral communication skills.
- Exceptional organizational skills with great attention to detail.
- Demonstrated interpersonal skills to provide effective administrative support/customer-centric attitude at all times.
- Ability to manage a variety of tasks with mínimal supervision.
- Desire to take initiative, learn new skills, and improve practices.
- Adherence to and knowledge of PIPA (Personal Information Protection Act).

**Preferred**
- Strong database experience in a not-for-profit organization.
- Salesforce experience.

**Core Competencies**

**_Advances Justice, Equity, Diversity, and Inclusion_**
- An openness to exploring anti-oppression, decolonization, anti-racism, feminist theory, rights-based frameworks, etc.

**_Accountability/Responsibility _**
- Models our values. Builds trust by being reliable and authentic. Follows through on commitm

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