Donor Services Assistant

6 months ago

Vancouver, Canada British Columbia Children's Hospital Foundation Full time

**Donor Services Assistant**
- Full-Time, Permanent
- 2324 - 26

**What we do**
- At BC Children’s Hospital Foundation, we’re on a quest to ensure every kid in the province receives the best health care imaginable. As a fundraising organization, we inspire communities and people to support BC Children’s Hospital, along with its world-class research institute, mental health facility and rehabilitation center.
- Our work makes a profound difference. From helping get the boldest research ideas off the ground to supporting the most advanced equipment, together we are pushing the boundaries of what’s possible in children’s health care. This is no small task—which is why we’re looking for passionate people to join our team and help propel our work forward to power the possible.

**What you’ll do**
- More specifically, your responsibilities in this role include:

- Receiving cash, cheque, credit card and non-cash donations from various sources and processing them in the Foundations database in accordance with policies and procedures.
- Ensure tax receipts are produced in accordance with current policies and procedures and delivered within expected timelines.
- Assist with receiving and sorting incoming mail to the Foundation; prepare donation information received by mail for processing, which includes sorting and scanning mail into our systems.
- Prepare cash and cheques for delivery to the bank and process credit card payments while ensuring cash control is maintained for all sources of donations.
- Reviewing donation data against payment systems for reconciliation purposes and to ensure donations have been processed correctly.
- Updating donor records as needed to ensure current and accurate information
- Provide support at fundraising events with a focus on the securing, collection and tabulation of event proceeds.
- Provide general administrative support to the Donor Services department as assigned.

**What you bring**
- In addition, you also bring:

- Strong experience in data entry and good knowledge of database management.
- Strong attention to detail with the ability to ensure accuracy in work
- Excellent customer service skills with demonstrated experience in exceeding customer expectations
- Experience working with databases; Blackbaud Raiser’s Edge NXT is considered an asset
- Good knowledge of Microsoft Office Applications (Word, Excel, Outlook and PowerPoint).
- Excellent interpersonal and communication (verbal and written) skills.
- Effective organizational and time-management skills, including the ability to prioritize work and competing priorities.
- Ability to handle confidential/sensitive material with discretion including integrity with the information.
- Ability to work as a collaborative and communicative member of a team within a dynamic team setting.
- Results-driven with the ability to perform in a deadline driven environment.
- Ability to work outside of normal business hours on occasion, as needed.
- A natural affinity for our values to _Think Big, Lead with Heart and Step Up._

**What you can expect**

This position is based in our office located in Vancouver, BC. As part of enabling the kind of culture and values that power the possible, we’re committed to creating a flexible workplace experience. We provide a fully hybrid work environment that allows individuals and teams to split their time between working remotely from home and in-office. It’s a partnership grounded in trust, where working together, team leaders and members determine what activities require on-site presence and schedule time and commitments appropriately.
- As an organization who advocates for child health, we have implemented a mandatory vaccination policy requiring that all employees who work for BCCHF must be fully vaccinated against COVID-19. Reasonable accommodations will be made upon request should there be a need for an exemption based on the BC Human Rights Code protected grounds; these will be reviewed and discussed on a case-by-case basis.

**Join us**
- We exist to power the possible, and that permeates every action we take. As a team, we push ourselves to: think big in how we boldly envision the future, lead with heart in how we listen and engage with others and step up in how we are accountable to ourselves, each other and our shared cause.
- While we take our work seriously, we’re also big on taking care of our team. We offer perks like a nine-day fortnight schedule and remote work options, topnotch health and dental benefits and a commitment to professional development.
- We think it’s a pretty amazing place. Others agree—we’re proud to say that we’ve been recognized as one of BC’s Top Employers for 14 years in a row.
- BCCHF invites and encourages all qualified individuals to apply. As an organization we are committed to fostering an inclusive workplace that reflects the diversity of the communities we serve and support. We welcome individuals whose experiences may fu

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