Donor Services Representative

6 months ago

Vancouver, Canada British Columbia Children's Hospital Foundation Full time

**Donor Services Representative (Multiple Openings)**
- (1 full-time opening, 2 casual openings)
- 2324 - 25

**What we do**
- At BC Children’s Hospital Foundation (BCCHF), we’re on a quest to ensure every kid in the province receives the best health care imaginable. As a fundraising organization, we inspire communities and people to support BC Children’s Hospital, along with its world-class research institute, mental health facility and rehabilitation centre.
- Our work makes a profound difference. From helping to get the boldest research ideas off the ground to supporting the most advanced equipment, together we are pushing the boundaries of what’s possible in children’s health care. This is no small task—which is why we’re looking for passionate people to join our team and help propel our mission forward.

**What you’ll do**
- Our Donor Services Representatives play an important role in ensuring donations are processed in a timely and accurate way and provide donors with exceptional experiences at all touchpoints.
- We are currently recruiting for 1 full-time and 2 casual Donor Services Representatives. The responsibilities of these roles are similar, with the main difference being that the full-time role will have more responsibilities related to donor experience and service.
- More specifically, the responsibilities of the Donor Services Representatives include:

- Respond to enquiries and complaints from donors through all channels related to donor details and donation processing within expected timelines.
- Make daily gratitude calls and outbound phone calls to verify donor information as needed.
- Receive cash, cheque and credit card donations from various sources and process them in the Foundations database in accordance with policies and procedures.
- Receive and sort incoming mail to the Foundation; prepare donation information received by mail for processing, which includes sorting and scanning mail into our systems.
- Enter donor information from various sources into the Foundations database and assist with the issuance of tax receipts in accordance with current policies and procedures.
- Prepare cash and cheques for delivery to the bank and process credit card payments while ensuring cash control is maintained for all sources of donations.
- Provide general administrative support to the Donor Services department as assigned.

**What you bring**
- In addition, you also bring:

- Exceptional customer service skills, with experience and comfort providing meaningful customer experience throughout all interactions.
- Strong attention to detail with a focus on accuracy.
- Excellent interpersonal and communication (verbal and written) skills.
- Good knowledge of Microsoft Office Applications (Word, Excel, Outlook and PowerPoint).
- Good knowledge of Blackbaud Raiser’s Edge NXT or other foundation database experience.
- Demonstrate effective organizational and time-management skills, including the ability to prioritize work and balance multiple projects and competing priorities.
- Ability to handle confidential/sensitive material with discretion including integrity with the information.
- Ability to work as a collaborative and communicative member of a team within a dynamic team setting.
- Results-driven with the ability to perform in a deadline driven environment.
- Ability to work outside of normal business hours on occasion, as needed.

**What you can expect**

This position is based in our office located in Vancouver, BC. As part of enabling the kind of culture and values that power the possible, we’re committed to creating a flexible workplace experience. We are currently piloting a fully hybrid work environment that allows individuals and teams to split their time between working remotely from home and in-office, with no defined minimum amount of time in-office. It’s a partnership grounded in trust, where working together, team leaders and members determine what activities require on-site presence and schedule time and commitments appropriately.
- Throughout the pandemic, BCCHF has committed to prioritizing the health and safety of our team members. As an organization who advocates for child health, we have implemented a mandatory vaccination policy requiring that all employees who work for BCCHF must be fully vaccinated against COVID-19. Reasonable accommodations will be made upon request should there be a need for an exemption based on the BC Human Rights Code protected grounds; these will be reviewed and discussed on a case-by-case basis.

**Join us**
- We exist to power the possible, and that permeates every action we take. As a team, we push ourselves to: think big in how we boldly envision the future, lead with heart in how we listen and engage with others and step up in how we are accountable to ourselves, each other and our shared cause.
- While we take our work seriously, we’re also big on taking care of our team. We offer perks like a nine-day fortnight schedule

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