Advancement (Donor) Services Representative

6 months ago

Vancouver, Canada BC Cancer Foundation Full time

The BC Cancer Foundation is the fundraising partner of BC Cancer and the largest charitable funder of cancer research in B.C. Every dollar we raise stays right here at BC Cancer to advance research and enhance care for all British Columbians.

With almost 90 employees working across 5 sites in B.C, we are one of the largest non-profit organizations in BC working actively with over 100,000 donors and communities to inspire investment in BC Cancer and our provincial teams of world-leading researchers, oncologists and care providers.

We are a professional, passionate and positive team who believe that we can help make a difference in the lives of all British Columbians.

Our purpose is to be a catalyst, powering world class innovation while supporting deeply personal cancer journeys.

The Position

This position is a combination of customer service, gift processing and data entry duties. The Advancement Services Representative acts as a frontline resource for donors of the Foundation and internal staff.

Primary responsibilities of the Advancement Services Representative, following role-specific orientation and training, include:
Maintaining a thorough understanding of CRA regulations and best practices for the processing and recording of gifts; following due process when processing gifts

Preparing and proof-reading tax receipts and letters to donors according to CRA rules and regulations

Inputting clean, meaningful data into the database through a variety of processes, ranging from manual entry to mass imports using the technology provided - e.g. importing gifts & data from Luminate Online into the Raiser’s Edge database using Importomatic, LO Connector, RE Import function, etc.

Maintaining constituent records data hygiene in the Raiser’s Edge database by consistent data entry and assisting in specific data cleanup and database maintenance projects

Assisting with handling enquiries and requests from Development staff in a timely and professional manner

Opening and distributing incoming regular and electronic mail and helping coordinate the flow of information internally and with other departments and organizations

Contributing ideas in team discussions and providing feedback regarding process improvement

Maintaining up-to-date knowledge of PCI compliance and how it applies to gift processing; following due process when processing gifts

Keeping Gift Processing procedures manuals up to date

Providing assistance with cross-training Advancement Services staff

Assisting with greeting visitors, determine nature of business and direct visitors to the appropriate person, as needed

The Person and Skills

Displays compassion, sensitivity, confidentiality and mature judgment skills

Demonstrated ability to communicate effectively both verbally and in writing with the public, donors, and all levels of staff

Ability to work effectively and collaboratively within a dynamic team setting and be considered a team player

Demonstrated organizational and time management skills with a proven ability to prioritize and balance diverse workloads and meet multiple deadlines under pressure with constant interruptions

Ability to work in a fast-paced and rapidly changing environment with demonstrated flexibility to adapt and perform optimally

Strong data entry and proof-reading skills, attention to detail and accuracy

Flexibility to work on site and remotely as determined by the Manager and according to both departmental and organizational needs

Ability to work collaboratively and communicate effectively while remote using technology such as Asana, Slack and Zoom, if applicable

Experience with Raiser’s Edge or another customer relationship management system is an asset

**Computer skills**: demonstrated competence in computer software such as Microsoft Office Suite (i.e. Word, Excel and Outlook)

The Qualifications

**Salary Range**: $50,000 - $60,000

What We Offer

4 weeks’ vacation plus office closure between Christmas Eve and New Years, as well as half days office closures before each statutory holiday

Comprehensive benefit package including coverage for health, dental, vision and various paramedical services, plus participation in the Employee & Family Assistance Program

Participation in the Municipal Pension Plan

BC Cancer Foundation is committed to fostering, cultivating and preserving a culture of diversity & inclusion. All qualified applicants will receive consideration for employment regardless of age, ethnicity, gender identity or expression, language, national or Indigenous origin, family or marital status, physical and mental ability, political affiliation, race, religion, sexual orientation or socio-economic status.

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