Field Services Coordinator

2 months ago

Montreal, Canada VusionGroup Full time
Job Description

We build. We create impact.  

As a Planning Coordinator on the Field Services team, you will make a positive impact by being responsible for:   

  • Coordinating and scheduling field service activities, including installations (repairs, and maintenance), in collaboration with suppliers and internal teams.
  • Enforcing the SOWs and make sure we provide feedback to suppliers and receive feedback.
  • Working with our support teams to provide remote support to on-site technician.
  • Confirming installation was successfully completed.
  • Performing follow ups with customers to evaluate the service rendered via survey email.
  • Developing and maintaining strong relationships with coworkers and external suppliers, serving as the main point of contact for any queries, issues, or escalations.
  • Acting as the primary point of contact for external suppliers, maintaining regular communication to ensure timely and successful installation of equipment by third parties.
  • Monitoring and analyzing internal and external KPIs to ensure that performance goals are met.
  • Managing third party invoices.

Qualifications

Qualifications

  • Experience
    • 1+ years of  experience in coordinating field service activities or working with external suppliers is a plus.
    • related experience in dispatching or service operations
    • Excellent communication skills, both written and verbal, with the ability to effectively engage with suppliers, internal teams, and customers if needed.
    • Proven problem-solving skills, with the ability to identify issues, propose solutions, and drive resolution.
    • Strong negotiation and relationship-building abilities, with a focus on fostering productive and collaborative partnerships with suppliers.
  • Skills:
    • Strong partnership and collaboration skills 
    • Stakeholder management 
    • Proficiency in using various software tools (SAP, Microsoft Office Suite, etc.)
  • Abilities:
    • Ability to identify benchmarks and potential new suppliers to expand our network and services 
    • Ability to oversee our external suppliers and ensure the smooth execution of our field service operations 
    • Strong organizational and time management abilities, capable of multitasking and prioritizing tasks in a fast-paced environment.
  • Education:
    • Bachelor’s degree in Supply Chain or related field

We innovate. We help communities thrive.  

VusionGroup has an international presence in 19 countries. In joining us, you’ll be part of a globally distributed team of intellectually curious, committed, and collaborative co-workers.   

The work is fast paced, challenging, and ambitious. Here, you will feel valued for your contributions as we reinvent modern commerce—together.   

We feel supported. You will too.   

VusionGroup is a place where people feel safe, happy, and respected. We offer programs and benefits to support you in whatever comes next in your life, including:  

  • Generous paid time off (PTO):  35 days PTO to enable work/life integration and promotes a culture of trust. 
  • Health & Wellness: Eligibility for healthcare benefits begin day one, plus retirement savings plans.
  • Financial future: While retirement savings plans vary by country, we help you plan for your future. 
  • Family-First Support: Navigate family challenges with our assistance, securing time for both your loved ones and self-care.  
  • Hybrid work: Find your balance with two days working from home, three days in the office, plus the freedom to work anywhere for up to two weeks a year. 
  • Time off to volunteer and give back to your community. 
  • Career Growth: E-learning opportunities and workshops, and global mobility potential   
  • Commute benefits: up to $100/month per employee for commuting expenses.  
  • Philanthropy: Our company matches employee donations up to $500 per year for causes close to your heart.  


Additional Information

All your information will be kept confidential according to EEO guidelines.

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