Operational Services Coordinator

7 days ago


Montreal, Quebec, Canada VusionGroup Full time

At VusionGroup, we're on a mission to revolutionize modern commerce. We're looking for an exceptional Operational Services Coordinator to join our team in this exciting role.

About the Role

We are seeking a highly organized and detail-oriented Field Operations Specialist to oversee field service activities, ensuring seamless execution and exceeding customer expectations. The ideal candidate will have a strong background in coordinating logistics and managing external suppliers.

Key Responsibilities
  • Coordinating Field Service Activities: Schedule and execute field service activities, including installations, repairs, and maintenance, in collaboration with suppliers and internal teams.
  • Supplier Management: Develop and maintain strong relationships with external suppliers, ensuring timely and successful installation of equipment by third parties.
  • KPI Monitoring and Analysis: Monitor and analyze internal and external KPIs to ensure performance goals are met.
  • Invoice Management: Manage third-party invoices and ensure accurate payment processing.
Requirements

To be successful in this role, you'll need:

  • Experience: At least 1+ year of experience in coordinating field service activities or working with external suppliers.
  • Skills: Strong partnership and collaboration skills, stakeholder management, proficiency in using various software tools (SAP, Microsoft Office Suite specifically Excel, etc.).
  • Aptitudes: Ability to identify benchmarks and potential new suppliers to expand our network and services, ability to oversee external suppliers and ensure smooth execution of field service operations.
What We Offer

VusionGroup offers a competitive salary of $65,000 - $85,000 per annum, commensurate with experience, plus a comprehensive benefits package that includes:

  • Paid Time Off (PTO): 35 days PTO to enable work-life integration and promotes a culture of trust.
  • Health & Wellness: Eligibility for healthcare benefits from day one, plus retirement savings plans.
  • Financial Future: Opportunities for career growth, e-learning, and global mobility.
  • Family-First Support: Assistance with family challenges, securing time for both loved ones and self-care.
  • Hybrid Work: Balance work and life with two days working from home, three days in the office, and up to two weeks a year to work anywhere.

Join us at VusionGroup and be part of a dynamic team shaping the future of commerce. If you're passionate about delivering exceptional results and building lasting relationships, we want to hear from you



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