Field Service and Installation Supervisor

1 week ago


Montreal, Canada Nestlé SA Full time
h3>Supervisor, Field Service & B2B/B2C Training

We are the Nestlé Nespresso SA Company and are proud to be one of the fastest growing operating units of Nestlé. Our passionate, entrepreneurial-minded team has transformed Nespresso into the reference in portioned coffee and one of the world’s most trusted brands. Our growth comes from our commitment to research and development in order to pioneer and be the reference in the portioned coffee sector to provide the very highest quality coffees that could be enjoyed in the comfort of consumers' own homes and also savored at out-of-home locations, such as restaurants, hotels, offices and luxury retail businesses. We guarantee quality by taking a careful, thoughtful approach in how we source our ingredients, produce and market our premium coffee products.

Position Snapshot

Business area: Nestle Nespresso Canada

Job title: Supervisor, Field Service & B2B Training

Hybrid

What to Expect:

The Supervisor, Field Service & B2B Training will be responsible for leading the technicians, coordinating and performing training for internal and external technicians and service partners, and managing the technicians' schedule of activities.

A day in the life:

  • Manage weekly, monthly & yearly schedule planning for technicians including projects & roll out.
  • Perform monthly analysis to identify gaps and detractors impacting consistent first-time call repairs.
  • Manage the technical team of 3 technicians: Annual performance reviews, vacation schedule, skill developments.
  • Ensure field technicians are trained to provide professional communications, quality installations, repairs, and preventive maintenance.
  • Provide technical support and coaching for service partners & internal stakeholders.
  • Perform periodic stock reviews of spare parts, machines, packaging material and other miscellaneous assets.
  • Compile inventory reports, perform analysis on availability, usage, needs, overstock, and dead inventory.
  • Participate and assist in special projects, coordinating with other departments to ensure deliverables are met.

Role Requirements:

  • Bilingualism in English and French is required.
  • Technical degree preferred, or 3-5 years of experience in operations, including technical repair environment.
  • 4 years’ work experience with After-Sales Service support functions required.
  • 2 years’ work experience compiling and creating analytical reports strongly preferred.
  • Proficiency in MS Excel, Word, and Outlook required.
  • Ability to create logical formulas and data queries through Excel or data extract tool.
  • Ability to train people in the field.


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