Field Services Operations Manager

2 weeks ago


Montreal, Quebec, Canada VusionGroup SA Full time

VusionGroup SA Overview

We are a fast-growing retail tech company that believes in thinking big and working together as one team to build the largest retail IoT platform in the world.

As we continue to innovate and help communities thrive, we're looking for a Field Services Operations Manager to join our international team in North America.

About the Role

We are seeking a highly organized and detail-oriented individual to oversee our external suppliers and ensure the smooth execution of our field service operations. As a Field Services Operations Manager, you will be responsible for coordinating and scheduling field service activities, including installations, repairs, and maintenance, in collaboration with suppliers and internal teams.

You will enforce Service Level Agreements (SLAs) and monitor KPIs to ensure performance goals are met. Your strong communication skills and ability to effectively engage with suppliers, internal teams, and customers will be crucial in this role.

Key Responsibilities:

  • Coordinating and scheduling field service activities, including installations, repairs, and maintenance
  • Enforcing SLAs and monitoring KPIs to ensure performance goals are met
  • Working with suppliers and internal teams to provide remote support to on-site technicians
  • Confirming installation was successfully completed
  • Performing follow-ups with customers to evaluate the service rendered via surveys
  • Developing and maintaining strong relationships with coworkers and external suppliers
  • Acting as the primary point of contact for external suppliers

Requirements:

  • 1+ years of experience in coordinating field service activities or working with external suppliers
  • Excellent communication skills, both written and verbal
  • Proven problem-solving skills, with the ability to identify issues, propose solutions, and drive resolution
  • Strong negotiation and relationship-building abilities
  • Fluency in English required; French also strongly preferred
  • Bachelor's degree is a plus

What We Offer:

  • A competitive salary range: $60,000 - $80,000 per year
  • Paid time off (PTO): 35 days PTO to enable work-life integration and promotes a culture of trust
  • Health & Wellness: Eligibility for healthcare benefits begin day one, plus retirement savings plans
  • Financial future: While retirement savings plans vary by country, we help you plan for your future
  • Family-First Support: Navigate family challenges with our assistance, securing time for both your loved ones and self-care
  • Hybrid work: Find your balance with two days working from home, three days in the office, plus the freedom to work anywhere for up to two weeks a year
  • Career Growth: E-learning opportunities and workshops, and global mobility potential

Why Join Us?

At VusionGroup SA, we believe that by thinking big and working together as one team, we can build the largest retail IoT platform in the world. As a Field Services Operations Manager, you will have the opportunity to make a positive impact on our customers and contribute to our mission of helping retailers and brands use digitalization to become more efficient, more intelligent, and more sustainable.

Apply Now



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