Field Services Operations Manager
2 weeks ago
VusionGroup SA Overview
We are a fast-growing retail tech company that believes in thinking big and working together as one team to build the largest retail IoT platform in the world.
As we continue to innovate and help communities thrive, we're looking for a Field Services Operations Manager to join our international team in North America.
About the Role
We are seeking a highly organized and detail-oriented individual to oversee our external suppliers and ensure the smooth execution of our field service operations. As a Field Services Operations Manager, you will be responsible for coordinating and scheduling field service activities, including installations, repairs, and maintenance, in collaboration with suppliers and internal teams.
You will enforce Service Level Agreements (SLAs) and monitor KPIs to ensure performance goals are met. Your strong communication skills and ability to effectively engage with suppliers, internal teams, and customers will be crucial in this role.
Key Responsibilities:
- Coordinating and scheduling field service activities, including installations, repairs, and maintenance
- Enforcing SLAs and monitoring KPIs to ensure performance goals are met
- Working with suppliers and internal teams to provide remote support to on-site technicians
- Confirming installation was successfully completed
- Performing follow-ups with customers to evaluate the service rendered via surveys
- Developing and maintaining strong relationships with coworkers and external suppliers
- Acting as the primary point of contact for external suppliers
Requirements:
- 1+ years of experience in coordinating field service activities or working with external suppliers
- Excellent communication skills, both written and verbal
- Proven problem-solving skills, with the ability to identify issues, propose solutions, and drive resolution
- Strong negotiation and relationship-building abilities
- Fluency in English required; French also strongly preferred
- Bachelor's degree is a plus
What We Offer:
- A competitive salary range: $60,000 - $80,000 per year
- Paid time off (PTO): 35 days PTO to enable work-life integration and promotes a culture of trust
- Health & Wellness: Eligibility for healthcare benefits begin day one, plus retirement savings plans
- Financial future: While retirement savings plans vary by country, we help you plan for your future
- Family-First Support: Navigate family challenges with our assistance, securing time for both your loved ones and self-care
- Hybrid work: Find your balance with two days working from home, three days in the office, plus the freedom to work anywhere for up to two weeks a year
- Career Growth: E-learning opportunities and workshops, and global mobility potential
Why Join Us?
At VusionGroup SA, we believe that by thinking big and working together as one team, we can build the largest retail IoT platform in the world. As a Field Services Operations Manager, you will have the opportunity to make a positive impact on our customers and contribute to our mission of helping retailers and brands use digitalization to become more efficient, more intelligent, and more sustainable.
Apply Now
-
Field Service Operations Manager
2 weeks ago
Montreal, Quebec, Canada Nestlé SA Full timeNestlé Nespresso Canada Job OpportunityWe are a dynamic and growing company, committed to research and development in the portioned coffee sector. Our goal is to provide high-quality coffees for consumers at home and out-of-home locations.Job Title: Field Service Operations ManagerLocation: Nestle Nespresso CanadaType: Full-timeEstimated Salary: $70,000 -...
-
Field Service Manager
4 weeks ago
Montreal, Quebec, Canada CSA Group Full timeOverviewCSA Group is seeking a highly skilled and experienced Field Service Manager to join our team.SalaryWe offer an annual salary of $120,000 - $180,000 CAD based on experience.About the RoleThe Field Service Manager will be responsible for managing the day-to-day operations of the field service group, ensuring high-quality and safe delivery of inspection...
-
Euc Field Services Specialist
1 week ago
Montreal, Quebec, Canada Tata Consultancy Services Full timeAbout the RoleAs an Euc Field Services Specialist at Tata Consultancy Services, you will play a crucial part in delivering exceptional IT services to our clients. With a strong background in System Center Configuration Manager (SCCM) components, Operating System Deployment (OSD/MDT), and Software Distribution & Hardware/Software Inventories, you will be...
-
Senior Field Service Manager
4 weeks ago
Montreal, Quebec, Canada CSA Group Full timeJob OverviewThis role requires a seasoned professional to lead the day-to-day operations of the field service group, ensuring the delivery of high-quality inspection and special inspection services. As a Senior Field Service Manager, you will be responsible for managing a team of field service employees, overseeing the scheduling and assignment of work, and...
-
Operational Coordinator
4 weeks ago
Montreal, Quebec, Canada VusionGroup Full timeVusionGroup OverviewVusionGroup is a global leader in modern commerce, with an international presence in 19 countries. We empower intellectually curious, committed, and collaborative professionals to drive change.Salary RangeThe estimated annual salary for this role is between $65,000 and $90,000, depending on location and experience.Job SummaryWe are...
-
Operations Manager
4 weeks ago
Montreal, Quebec, Canada United Services Group Full timeWe are a leading Canadian facility maintenance company providing services to large retail and commercial businesses nationwide.Our competitive compensation package includes health, dental, and vision benefits, as well as a pension plan after one year of service.About this PositionThis role is responsible for leading the customer scope of work within a...
-
Field Operations Specialist
4 weeks ago
Montreal, Quebec, Canada Rogers Full timeRole OverviewAt Rogers, we are committed to delivering exceptional customer experiences through our innovative technology solutions. As a Field Operations Technician, you will play a critical role in maintaining and commissioning our network elements and transport facilities, ensuring optimal service levels for our cellular and enterprise customers.
-
Facilities Services Operations Manager
2 days ago
Montreal, Quebec, Canada WilsonCTS Full timeJob OverviewWe are seeking a highly skilled Facilities Services Operations Manager to join our team at WilsonCTS. As a key member of our facilities team, you will be responsible for ensuring the smooth operation of our facilities and providing exceptional customer service to our clients.About the RoleManage the day-to-day operations of our facilities,...
-
Field Service Professional
19 hours ago
Montreal, Quebec, Canada STERIS Full timeJob Title: Field Service RepresentativeAbout the Job:We are seeking an experienced Field Service Representative to join our team at STERIS. As a Field Service Representative, you will be responsible for providing top-notch service to our customers by maintaining, troubleshooting, and servicing steam sterilizers, washer/disinfectors, and other STERIS...
-
Cleaning Operations Manager
4 weeks ago
Montreal, Quebec, Canada Services d'As du Nettoyage Inc. Full timeJob Description:We are seeking a skilled Cleaning Operations Manager to oversee the activities of our cleaning team at Services d'As du Nettoyage Inc.Key Responsibilities:Serve as the primary point of contact for our cleaning team, ensuring their tasks are completed efficiently and effectively.Inspect facilities to guarantee compliance with safety and...
-
Cleaning Operations Manager
4 weeks ago
Montreal, Quebec, Canada MC Services aux immeubles Inc. Full timeJob SummaryWe are seeking a highly skilled Cleaning Operations Manager to oversee the cleaning staff at MC Services aux immeubles Inc. This is a permanent position, requiring a strong leader with excellent communication skills and experience in managing teams.ResponsibilitiesHire and train new team members or arrange for their training to ensure our high...
-
Cleaning Operations Manager
4 weeks ago
Montreal, Quebec, Canada Services d'As du Nettoyage Inc. Full timeJob Title: Cleaning Operations ManagerWe are seeking a highly skilled and experienced Cleaning Operations Manager to join our team at Services d'As du Nettoyage Inc. This is a permanent, full-time position with a guaranteed 30 hours of work per week.About the JobThis role involves overseeing and coordinating the activities of our cleaning staff, ensuring...
-
Field Services Team Leader
4 days ago
Montreal, Quebec, Canada VusionGroup SA Full timeOverview:VusionGroup SA, a fast-growing retail tech company, is seeking a skilled Field Services Coordinator to join its North American team. As the world's leader in IoT and data technologies for commerce, our mission is to help retailers and brands use digitalization to become more efficient, more intelligent, and more sustainable.About the Role:We are...
-
Field Service Technologist
4 weeks ago
Montreal, Quebec, Canada EERS Global Technologies Inc. Full timeAbout EERS Global Technologies Inc.We are a global centre of excellence in acoustics research, audio and bio-signal processing, in-ear technologies and product development. Our innovative technology enhances human interaction in challenging scenarios through communication, hearing protection, biometric and wellness monitoring and brain-computer interfacing....
-
Administrative Operations Manager
19 hours ago
Montreal, Quebec, Canada Cree Board of Health and Social Services of James Bay (CBHSSJB) Full timeJob SummaryWe are seeking a highly skilled Administrative Operations Manager to join our team at the Cree Board of Health and Social Services of James Bay (CBHSSJB). This is a full-time position that offers a competitive salary and excellent benefits.Job DescriptionThe Administrative Operations Manager will be responsible for overseeing the administrative...
-
Operations Manager for Security Services
4 weeks ago
Montreal, Quebec, Canada I.G.S. security Full timeJob OverviewI.G.S. security is seeking a highly skilled and experienced Operations Manager to oversee the daily operations of our security services team.Job DescriptionThe Operations Manager will be responsible for managing a team of security guards, coordinating activities, and ensuring that all tasks are completed efficiently and effectively.Key...
-
Janitorial Operations Manager
1 month ago
Montreal, Quebec, Canada United Services Group Full timeWe are a leading Canadian maintenance company delivering exceptional janitorial services to national retail and commercial businesses.The successful candidate will lead our customer scope of work within a designated area, implementing plans to increase revenue and manage a mobile workforce.Key ResponsibilitiesDevelop and implement plans for customer growth,...
-
Strategic Field Operations Specialist
2 weeks ago
Montreal, Quebec, Canada VusionGroup Full timeWe are a global organization with an international presence in 19 countries, dedicated to driving innovation and social impact. At VusionGroup, we foster a collaborative environment where our employees feel valued and supported.As a Planning Coordinator on our Field Services team, you will be responsible for coordinating and scheduling field service...
-
Aesthetic Field Service Engineer
2 weeks ago
Montreal, Quebec, Canada oilandgas Full timeJob SummaryAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.This role reports to the Operations Manager & HPR. As a Field Service...
-
Operational Services Coordinator
3 weeks ago
Montreal, Quebec, Canada VusionGroup Full timeAt VusionGroup, we're on a mission to revolutionize modern commerce. We're looking for an exceptional Operational Services Coordinator to join our team in this exciting role.About the RoleWe are seeking a highly organized and detail-oriented Field Operations Specialist to oversee field service activities, ensuring seamless execution and exceeding customer...