Field Service Manager

7 days ago


Montreal, Quebec, Canada CSA Group Full time

Overview


CSA Group is seeking a highly skilled and experienced Field Service Manager to join our team.



Salary

We offer an annual salary of $120,000 - $180,000 CAD based on experience.



About the Role

The Field Service Manager will be responsible for managing the day-to-day operations of the field service group, ensuring high-quality and safe delivery of inspection and special inspections services. This includes scheduling, assigning work, controlling output, and managing employee performance.


The successful candidate will have strong leadership and communication skills, with the ability to motivate others and foster a positive team culture. They will also be able to analyze data, identify areas for improvement, and develop strategies to increase efficiency and productivity.



Responsibilities

The Field Service Manager will be responsible for:



  • Managing the field service group's financial results, productivity, customer satisfaction, and safety;
  • Developing and implementing business plans and operating budgets;
  • Coordinating with customers, auditors, QA managers, and technical staff to resolve issues and provide technical assistance;
  • Ensuring compliance with divisional quality and safety procedures and implementing corrective actions as needed;
  • Recruiting, training, and developing employees to achieve high-quality execution of inspection and special inspection services.


Requirements

To be successful in this role, you will need:



  • A post-secondary diploma or equivalent in a technical field;
  • 3-5 years of managerial/supervisory experience, preferably in a related field;
  • Excellent interpersonal, communication, and presentation skills;
  • Able to communicate effectively with external customers, auditors, QA managers, and technical staff;
  • Proven ability to motivate others and facilitate positive group morale;
  • Demonstrated ability to work with minimal supervision and self-motivated with a client-service oriented approach;
  • Computer proficiency and problem resolution ability to deliver high-quality and timely service.


Benefits

We offer a comprehensive benefits package, including medical and dental insurance, retirement savings plan, and paid time off.



Other Information

This role requires periodic travel (up to international) and occasional visits to laboratory or customer facilities. You will be required to act as office manager in regional offices, including purchasing and maintaining office equipment, recommending new office locations, and performing OSH&E site rep duties.


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