IT Field Services Specialist

1 week ago


Montreal, Canada Tata Consultancy Services Full time
About TCS

Tata Consultancy Services is a leading IT services and solutions organization that has been partnering with top businesses in their transformation journeys for over 55 years. Its consulting-led, cognitive powered portfolio of business, technology, and engineering services and solutions is delivered through its unique Location Independent AgileTM delivery model, recognized as a benchmark of excellence in software development.

The company operates globally with over 615,000 of the world's best-trained consultants across 55 countries. In the fiscal year ended March 31, 2023, Tata Consultancy Services generated consolidated revenues of US $27.9 billion and is listed on the BSE and the NSE in India. The company's commitment to climate change and award-winning work with communities worldwide have earned it a place in leading sustainability indices.

Job Overview

This role involves providing exceptional technical support to customers while adapting to their pace. As an EUC Field Services specialist at Tata Consultancy Services, you will be part of our global team delivering high-quality IT services to clients.

Responsibilities
  • Local citizen required; proficiency in English & French essential
  • Excellent communication skills to handle customer inquiries efficiently
  • Strong understanding of EUC roles and field services experience necessary
  • Maintain and troubleshoot Windows operating systems, including client and server configurations
  • Expertise in SCCM components, OSD/MDT, Software Distribution, Hardware/Software Inventories, Service Now, MS Office, Remote Support, Mobility, Antivirus, Engineering Services, and managing iOS, Windows, and Android devices in a global environment
Requirements
  • A methodical approach to problem-solving and resolution
  • Self-driven and resourceful to achieve goals independently and collaborate effectively with teams
  • Familiarity with best practice design and implementation methodologies
  • Excellent written and verbal communication skills, as well as leadership and teamwork skills
Benefits

As an employee of Tata Consultancy Services, you can expect a competitive salary range between $60,000 - $100,000 annually, depending on your location and experience. You'll also enjoy various benefits, including opportunities for professional growth and development, flexible working arrangements, and a comprehensive compensation package.



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