Field Service Operations Manager
2 weeks ago
We are a dynamic and growing company, committed to research and development in the portioned coffee sector. Our goal is to provide high-quality coffees for consumers at home and out-of-home locations.
Job Title: Field Service Operations Manager
Location: Nestle Nespresso Canada
Type: Full-time
Estimated Salary: $70,000 - $90,000 per year, depending on experience
The Field Service Operations Manager will lead our team of technicians, coordinating training, scheduling activities, and managing technical resources. Key responsibilities include:
- Scheduling and planning weekly, monthly, and yearly activities for technicians
- Performing monthly analysis to identify gaps and detractors impacting first-time call repairs
- Managing a team of 3 technicians: annual performance reviews, vacation schedules, skill developments
- Ensuring technicians provide professional communications, quality installations, repairs, and preventive maintenance
- Providing technical support and coaching for service partners and internal stakeholders
- Coordinating special projects with other departments to ensure deliverables are met
The ideal candidate will have:
- Bilingualism in English and French
- A technical degree or 3-5 years of experience in operations, including technical repair environment
- 4 years' work experience in After-Sales Service support functions
- Proficiency in MS Excel, Word, and Outlook
- Ability to create logical formulas and data queries through Excel or data extract tool
- Ability to train people in the field
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