Field Service Operations Manager

2 weeks ago


Montreal, Quebec, Canada Nestlé SA Full time
Nestlé Nespresso Canada Job Opportunity

We are a dynamic and growing company, committed to research and development in the portioned coffee sector. Our goal is to provide high-quality coffees for consumers at home and out-of-home locations.

Job Title: Field Service Operations Manager

Location: Nestle Nespresso Canada

Type: Full-time

Estimated Salary: $70,000 - $90,000 per year, depending on experience

The Field Service Operations Manager will lead our team of technicians, coordinating training, scheduling activities, and managing technical resources. Key responsibilities include:

  • Scheduling and planning weekly, monthly, and yearly activities for technicians
  • Performing monthly analysis to identify gaps and detractors impacting first-time call repairs
  • Managing a team of 3 technicians: annual performance reviews, vacation schedules, skill developments
  • Ensuring technicians provide professional communications, quality installations, repairs, and preventive maintenance
  • Providing technical support and coaching for service partners and internal stakeholders
  • Coordinating special projects with other departments to ensure deliverables are met

The ideal candidate will have:

  • Bilingualism in English and French
  • A technical degree or 3-5 years of experience in operations, including technical repair environment
  • 4 years' work experience in After-Sales Service support functions
  • Proficiency in MS Excel, Word, and Outlook
  • Ability to create logical formulas and data queries through Excel or data extract tool
  • Ability to train people in the field


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