Dental Receptionist

2 weeks ago

Oakville, Ontario, Canada White Canvas Dentistry Full time $45,000 - $65,000 per year

Overview

We are seeking a professional and detail-oriented Dental Receptionist to join our dental practice. The ideal candidate will serve as the first point of contact for patients, managing appointment scheduling, patient check-in and check-out, and administrative support. This role requires excellent communication skills, proficiency with dental and medical office systems, and a strong understanding of healthcare documentation and billing procedures. Experience with EMR systems such as Eaglesoft, Dentrix, Meditech, or similar platforms is highly preferred. Bilingual abilities are a plus to effectively serve a diverse patient population. The Dental Receptionist plays a vital role in ensuring smooth clinic operations while providing exceptional patient service.

Duties

  • Greet patients warmly and professionally upon arrival, ensuring a positive first impression
  • Schedule patient appointments using EMR systems like Dentrix
  • Verify insurance coverage and perform insurance eligibility verification
  • Collect payments and process medical billing and coding including CPT, ICD-9, ICD-10 codes in compliance with HIPAA regulations
  • Review and update patient records accurately within electronic health record (EHR) systems
  • Manage multi-line phone systems with professional phone etiquette to handle appointment inquiries and patient questions
  • Assist with documentation review, medical records management, and filing of patient documents
  • Maintain confidentiality of protected health information (PHI) in accordance with HIPAA standards
  • Support clinic staff with administrative tasks including data entry, typing, filing, and office management duties
  • Coordinate with clinical staff for care plans and patient follow-up appointments
  • Ensure smooth front desk operations by managing patient intake processes and medical scheduling

Experience

  • Prior experience in a medical or dental office setting is highly preferred, especially within a clinical environment or healthcare administration role
  • Proficiency in dental terminology, medical terminology, ICD coding (ICD-9 & ICD-10), CPT coding, and Medicare billing practices
  • Familiarity with EMR/EHR systems such as Dentrix
  • Strong computer skills including Microsoft Office Suite (Word, Excel), typing (10 key typing), and health information management software
  • Excellent customer service skills with the ability to handle sensitive information discreetly in compliance with HIPAA regulations
  • Bilingual abilities are advantageous for serving diverse patient populations effectively
  • Experience managing insurance verification processes and medical billing procedures is desirable
  • Demonstrated clerical experience including front desk operations, office management, filing, and multi-line phone handling

Join our team to provide outstanding administrative support in a professional dental environment that values accuracy, efficiency, and compassionate patient care.

Job Types: Full-time, Part-time

Benefits:

  • On-site parking

Work Location: In person

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