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Bilingual Call Centre Representative

2 months ago

Toronto, Ontario, Canada Centurion Asset Management Inc Full time
Job Title: Bilingual Call Centre Representative

Centurion Asset Management Inc. is a leading provider of investment and property management services. We are seeking a highly motivated and customer-focused Bilingual Call Centre Representative to join our team.

Job Summary:

The Bilingual Call Centre Representative will be responsible for providing exceptional customer service to prospective and current residents, responding to inquiries, and resolving issues in a timely and professional manner.

Key Responsibilities:
  • Develop and maintain positive relationships with internal and external stakeholders
  • Provide proactive and timely resolution of customer inquiries and concerns
  • Organize and book visitor appointments, track leads, and update available apartment postings
  • Preserve communication with prospective residents and ensure a high level of professionalism
  • Complete weekly variance reporting and other assigned tasks
Requirements:
  • Availability to work evenings and weekends
  • Minimum 2-3 years of customer service experience in a retail environment
  • Exceptional communication and interpersonal skills
  • Excellent organizational skills with an aptitude for multi-tasking
  • Strong typing skills and computer knowledge
  • Fluently bilingual in English and French
What We Offer:
  • Competitive total rewards package
  • Comprehensive benefits plan
  • Flexible work week schedules
  • Vacation policy based on length of service
  • Summer and holiday hours programs
  • Centurion Learning Academy
  • Opportunities for growth and education reimbursement
  • Mentoring program and employee referral program
  • Ergonomic workstations and discounted gym membership
  • Company-wide internal communication platforms and employee volunteer opportunities

Centurion is an inclusive and equal opportunity employer committed to creating a positive, supportive, and inclusive environment for all employees. We thank all applicants for their interest in Centurion, however, only those selected for an interview will be contacted.