Bilingual Customer Service Representative
1 month ago
At Intact Financial Corporation, we're looking for a highly motivated and organized individual to join our Claims Department in the Customer Service Centre as a Bilingual Customer Service Representative.
This role is a great opportunity to provide legendary customer service to both our external and internal clients in a call centre environment. As a Bilingual Customer Service Representative, you will be responsible for answering inquiry and new claims calls on an inbound queue while applying your knowledge, problem-solving skills, and making on-the-spot decisions to move claims forward.
Key responsibilities include:
- Being a knowledge leader on our policies, products, services, and initiatives
- Answering inquiry and new claims calls on an inbound queue while applying your knowledge, problem-solving skills, and making on-the-spot decisions to move claims forward
- Accurately and clearly documenting files to reflect conversations and actions taken on claims
- Taking ownership and responsibility on all calls to support customers and colleagues
- Ensuring that daily call centre metrics are met while taking a high volume of inbound calls
- Providing quality customer service, maintaining low hold times, and documenting files in a clear and concise manner
- Performing other ad hoc duties or projects as assigned by your manager
Requirements include:
- Bilingual in French and English is mandatory
- University degree or any combination of training and experience deemed relevant for the role
- Willing to pursue your Chartered Insurance Professional (CIP) designation
We offer a competitive compensation package, including a financial rewards program, an industry-leading Employee Share Purchase Plan, an extensive flex pension and benefits package, and flexible work arrangements. We're committed to creating an inclusive and accessible workplace where all individuals feel valued, respected, and heard.
If you're a motivated and organized individual with a passion for customer service, we encourage you to apply for this exciting opportunity.
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