Centralized Call Centre Representative

2 weeks ago


Toronto, Ontario, Canada Black & McDonald Full time

About This Role

The Centralized Call Centre Representative (bilingual) is a key member of our team, responsible for supporting work order creation for the FMO and Service departments. This role ensures the delivery of high-quality facility services to our customers by determining requirements, answering inquiries, and resolving problems.

Key Responsibilities

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Maintain and monitor the work database of the Computerized Maintenance Management System (CMMS)
  • Work effectively in a team environment to achieve common goals

Requirements

  • Fully bilingual in English and French
  • Ability to work independently with minimal supervision
  • Excellent communication and problem-solving skills

What We Offer

  • Competitive pay
  • Paid training at our Montreal location
  • Medical and dental benefits after 6-month probation period
  • Option to contribute to our voluntary pension plan after 6-month probation period

About Black & McDonald

We are a family business with family values, offering a long-term stable work environment with opportunities for growth and development. Our team is empowered to achieve ambitious goals, and we invest in ongoing training and development to ensure our employees have the skills they need to succeed.



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