Centralized Call Centre Representative
2 weeks ago
About This Role
The Centralized Call Centre Representative (bilingual) is a key member of our team, responsible for supporting work order creation for the FMO and Service departments. This role ensures the delivery of high-quality facility services to our customers by determining requirements, answering inquiries, and resolving problems.
Key Responsibilities
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Maintain and monitor the work database of the Computerized Maintenance Management System (CMMS)
- Work effectively in a team environment to achieve common goals
Requirements
- Fully bilingual in English and French
- Ability to work independently with minimal supervision
- Excellent communication and problem-solving skills
What We Offer
- Competitive pay
- Paid training at our Montreal location
- Medical and dental benefits after 6-month probation period
- Option to contribute to our voluntary pension plan after 6-month probation period
About Black & McDonald
We are a family business with family values, offering a long-term stable work environment with opportunities for growth and development. Our team is empowered to achieve ambitious goals, and we invest in ongoing training and development to ensure our employees have the skills they need to succeed.
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Centralized Call Centre Representative
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Toronto, Ontario, Canada Black & McDonald Full timeAbout This RoleThe Centralized Call Centre Representative (bilingual) is a key member of our team, responsible for supporting work order creation for the FMO and Service departments. This role ensures the delivery of high-quality facility services to our customers by determining requirements, answering inquiries, and resolving problems.Key...
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Toronto, Ontario, Canada Black & McDonald Full timeAbout This OpportunityThe Centralized Call Centre Representative reports to the Call Centre Supervisor. Their primary focus is to support work order creation for the FMO and Service departments to ensure the delivery of high-quality facility services to our customers. This position will respond effectively to serve customers by determining requirements,...
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Toronto, Ontario, Canada Black & McDonald Full timeAbout This RoleThe Centralized Call Centre Representative reports to the Call Centre Supervisor and is responsible for supporting work order creation for the FMO and Service departments. This position will respond effectively to customer inquiries, resolve problems, and maintain the work database of the Computerized Maintenance Management System (CMMS).Key...
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Toronto, Ontario, Canada Black & McDonald Full timeAbout This OpportunityThe Centralized Call Centre Representative (bilingual) plays a key role in supporting work order creation for the FMO and Service departments. This position is responsible for ensuring the delivery of high-quality facility services to our customers by determining requirements, answering inquiries, and resolving problems.Key...
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Toronto, Ontario, Canada Black & McDonald Full timeAbout This OpportunityThe Centralized Call Centre Representative (bilingual) plays a key role in supporting work order creation for the FMO and Service departments. This position is responsible for ensuring the delivery of high-quality facility services to our customers by determining requirements, answering inquiries, and resolving problems.Key...
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