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Bilingual Customer Service Representative

2 months ago

Toronto, Ontario, Canada Randstad Canada Full time
Job Summary

We are seeking a skilled and enthusiastic Bilingual Customer Service Representative to join our team at Randstad Canada. As a key member of our customer service team, you will be responsible for providing exceptional support to our members through inbound calls and emails.

Key Responsibilities

- Provide bilingual support (English/French) to clients via phone and email
- Answer inbound customer service inquiries regarding medical insurance policies
- Offer knowledgeable assistance to clients, creating a warm and pleasant experience
- Achieve quality service by assessing and responding to client needs

Requirements

- Excellent communication skills in English and French (verbal and written)
- Minimum 2 years previous experience in Customer Service or Call Centre
- Strong problem-solving skills and technical aptitude
- Full-time and flexible availability
- Wired internet connection (Ethernet cable)

What We Offer

- A dynamic work environment with rotational shifts
- Possibility of extension and advancement within the company
- Equipment provided by the employer
- Virtual training and professional development opportunities
- An inclusive and accessible work environment

About Randstad Canada

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. We are dedicated to creating and maintaining an inclusive and accessible workplace for all our candidates and employees. If you require any accommodation during the interview process, please contact us at accessibility@randstad.ca.

Apply Now

Apply directly to this job posting or send your resume and cover letter to our contact details. We look forward to meeting you